Room where breakfast was served was dark...could barely see the food on buffet. Food was mediocre at best...except for the omlette bar...it was excellent. Maid service not consistent with services...didnt empty all trash cans or replace kleenix. Room was nicely appointed and bed was very comfortable...

The Front Desk staff is clearly untrained and lacks customer service even the managers. At check in, I was just handed the keys to my room. The desk clerk did not indicate what room I was in or how to proceed to the room. No housekeeping and of course was never told at check in I needed to request it. Incidental fee was charged multiple times and taken out since I used my debit as the method for payment. At check out I was told what the final cost would be, deposit less valet parking. However, when I asked them to provide a statement that showed the deposit and the valet fee which would them show what should be returned to the card they claimed they couldn't do even though prior they said it could be done when I actually checked out. When I arrived home (Sunday), I check my account and found they had not charged the amount they said and what was reflected on the receipt for the stay but nearly twice that. When I called the only response I received (Kierstin) was that the computer made a mistake and the refund would be in by the end of the week and then it was up to my Bank to show the refund back into the account. Not once was there an apology for the confusion, error or concern on the part of the employees I dealt with. Totally unacceptable and though it will most likely not make any difference and I'm sure they could care less, I will not choose Embassy Suites or for that matter a Hilton property in the future.

Nice room, helpful staff, free breakfast, free happy hour in the evening. The in-house restaurant -- Mother's Bistro -- was excellent.

The hotel was nice. Our original room was too small so they let us change to a larger room. The valet was very convenient. I will say the blue ceiling in the main dining area isn’t ideal. Makes it hard to see. The beds were not comfortable either.

When I looked for hotels in downtown Portland - given the overall situation of the city - onsite parking was a priority for me. When I filtered for hotels with parking, this one was one of the options. However, they ONLY offer valet parking at an ADDITIONAL COST of $65/night. Adding that to the already high nightly price was not an option for us. There were a few other options of parking near the hotel, but it did not provide the peace of mind that I was looking for. The nightly price included breakfast, which was ok. They do make to-order omelettes, but we didn't get to try those since we aren't big morning eaters. The buffet included dollar pancakes (very tough), scrambled eggs, overcooked bacon one day and undercooked turkey patties & sausages the next day, breakfast potatoes, toast, yogurt and fruit. Satisfactory but nothing to write home about. I would not stay here again, and probably not in downtown Portland at all. We did walk around a bit but didn't feel comfortable venturing out like in other cities.

It was a very nice hotel with lots of different shopping places near by. Very close to the waterfront. The only thing I can complain about is the elevators in this hotel. For the amount of people staying here theae elevators are very slow. There was one of them out of order or something. It was not being used.

I screwed up booking a bit and the staff at the hotel were fantastic and helped me sort things out without any issues. Great stay in a fun, downtown area with local Portland style and flair. Love the hotel.

Parking no good

Very dark atmosphere. Room was old and poorly kept (holes in lamp shade, discolored bathroom tiles), room was dirty upon check-in (hair in bed, stains on couch, carpet debris, someone's leftover sock was on floor, etc). Street parking wasnt easy to find and valet was overpriced at $65/night. Spoke with other guests and agree this is NOT a location for Families!! Reviews for this location were very misleading!!

Loved the breakfast served every day and the 2 free happy hour drinks daily! Some of the downtown areas are sketchy and dirty but the hotel was clean and close to the Saturday market and other activities. We would like it if there was an adults only time for the pool as it was often packed with kids. We really also like the restaurant “Mother’s” connected to the hotel.

Great hotel! Great breakfast.

It’s an amazing place to stay

Homeless people around

The place shares way to much for parking our toilet got clogged the first night being there The surrounding areas are not safe drugs and a bunch homeless peeing in the side walk mostly like won’t ever stay here again

So I’ll start with what I liked. there’s a lot of it. Our stay was a mostly good experience. The service was excellent, the property was a breeze with my wheelchair, The evening reception is super fun! You get 2 free drinks and free snacks. Nonalcoholic drinks are unlimited! It’s a great opportunity to unwind after a busy day and relax with your family. Similarly breakfast was a dream. Everything you could possibly imagine and all free. As for the things we did not like, I was sore after my first night because the beds are FIRM. I adjusted to it though by 2nd and 3rd nights. The elevator traffic was insane. One is out of service so we spent a lot of time waiting. The biggest issues I had was the room- it was different than the pics on Expedia. We got the king suite. it had a couch, footstool, tv, but the room was smaller and there was no living room chairs. It was tight for 4 of us and we couldn’t congregate together. If there are different tiers of suites that should really be delineated on Expedia. I called about it and the guy at the front desk offered to find us a new room but my family didn’t want to unsettle and move. the second problem is we were charged a deposit on our credit card then 3 more charges- all of diff amounts we were charged for extra people which he fixed when I showed the reciept but I’m hoping all the extra charges will fall off. Im sick of having to be on guard

The price was good but considering the parking fee $65 was misleading. Parking should be free or bulked into the room rates.

It's ok

Super clean , good service from staff

Breakfast and cocktail hour were amazing. Pool and hot tub were a big perk

Beautiful rooms, great pool, hot tubs, and sauna. Breakfast was also great. Parking is a big problem… pay $30 for surface parking or $65 for valet. Also, total BS to charge $30 extra for joining rooms…