Staff was friendly, AC does not work, had to open windows to get some fresh air. No elevators. Carpet in room is stained. Fridge doesn’t work very well, not very cold. Nespresso in room, very nice. Nice personalized touch with VIP service.

Great hotel, has a lot of character. Very clean and beds were comfortable. Great location. Loved this hotel.

The room was clean but quite small & we only got a fridge after asking for it.

All good.

Staff was nice and friendly. Breakfast is adequate for those who have different dietary needs.

Chateau Versailles Hotel may have been a gem at a point with all their awards from 10+ years ago, but don’t get fooled by the photos, as even their deluxe king room with fire place is not as it used to be. (Photos probably taken many years ago). From check in the room was fairly dirty, a lot to stains, and the smell was not clean. I had raised the concern and requested another room but was told everything was full at both their hotels for the duration of my 4 night stay and the front staff didn’t give much care for my concern for the rooms cleanliness. There was a small nespresso machine which I enjoyed and the breakfast did the job, otherwise it was fairly disappointing. The room is trying to keep a Montreal classic look in some ways, but with a mostly renovated bathroom, a large tv and a nespresso, it seems like they can’t choose between a modern contemporary look or preserve its original roots with having old beat up stained carpet, furniture, walls and a thermostat that’s wired backwards with “sharpie” to indicate to use it in reverse (still never really figured out either thermostat in the small room). I will also note the bathroom door frame is very small to fit through, as a 5’10” man, I can’t imagine for anyone with a bigger frame than I to safely fit through the doorway. Coincidentally I ended up breaking my toe while entering my small room washroom, as the door couldn’t even open all the way in the washroom, so my foot caught the door itself. After breaking my toe,

Property was clean, good service from staff, close to transportation, and good dining options. The only issue I faced was that there were no elevators and my room was on the fourth floor. This information should have been made available at the time of booking. The hotel did bring my baggage to the room.

The room location was very strange, behind the breakfast room so i heard dishes clanging early in the am. And the breakfast was bad. No butter?? Anyway overall strange place. I won’t be back

Location and service were good, especially a gentleman named Robert who’s worked for Cateau Versailles and Senshotel for over 30 years. He was exceptionally helpful, friendly, knowledgeable and very accommodating. Room service and maintenance were great and immediate. Unfortunately no elevators for physically challenged visitors and continental breakfast was mediocre at best. We had a couple of cockroaches enter our room.

it's good place and just the bathroom is not as clean. busy place hard to park

Toilet in bathroom too close to the wall - awkward.

Staff at the main desk were super kind and helpful.

Great!

Property is a little outside the city center, but still very walkable.

Staff very friendly and helpful. Excellent dining recommendations.

Checked in and checked out 30 minutes later. If you wanted to stay in a small, very creepy hotel, this is the place for you. We left soon after checking in at 11:30pm and a 7 hour drive. As tired as we were, we weren't even going to spend a night. We left and rented a room at another hotel without even knowing if we would get our money back. The hotel did refund us for 2 days out of the 3. The hotel was like a scene from a horror movie.

Excellent location and condition of rooms.

In the hotel listening, it shows a laundry facility in the amenities, and that was one of the reasons that I booked this hotel. However there was no onsite laundry facility at all. We had to do our laundry in a nearby Laundromat.

When I looked at the advertisement of your hotel, I was also interested in many beautiful pictures, but when I checked in, I could not believe what you said on the website, it was completely wrong. The bedroom smelled musty, and the carpet was so dirty that I wanted to move to another room. And when I was changed to another room, it was the same. The smell of the carpet made me unable to breathe, so I had to walk outside until late at night, so tired that I went to the hotel to sleep and forget the unpleasant smells of the hotel. I was really dissatisfied and luckily for me, I only had 1 night at this hotel.