Overall Ratings & Reviews Palacio del Inka, A Luxury Collection Hotel by Marriott

Staff was excellent, especially Elmer.

Beautiful property!

This is a wonderful hotel - well located in a good neighborhood. The hotel itself was a 500 year old Palace that was converted into a modern hotel. It has a great bar and dining facilities. I highly recommend it!

We stayed two nights at the hotel and although we had booked a room for three using hotels.com, and the accomodation was fully prepaid, we were charged USD252.80 additional at check out for my son's stay and "mandatory" local charges. The age of my son had somehow been incorrectly captured by the hotel.com website (only for this booking among 5 other bookings where this did not happen) but at the time of check in we had clearly been informed we will be charged only an additional USD80 for his stay for 2 nights in addition to GBP 600+ already paid at the time of booking and the USD 76.80 to be charged locally for additional services. At check out it turned out to be a charge of USD 80 per day for my son's stay and this was not clearly communicated. This was very disappointing as we had clarified this at check in and had to pay ina rush at check out. Coffee machine in the room did not work, we tried several times and it didn't even have the right plug for the power socket. Also no electric kettle for tea at night. For rooms priced ultimately at over GBP400 for night for two adults and a child, it felt very sloppy. Otherwise its a historic property, with beautiful architecture and good location. Decent breakfast and the morning cappuccino was pretty good. Staff were generally polite and courteous esp at the door, restaurant and the Rumi bar. Wouldn't recommend though because if poor communication as happened with us and not very good valey for money!

Service was friendly and accomodating. Location was perfect. Breakfast spread was delicious.

The staff are extremely helpful and very prepared for altitude sickness.

Absolutely loved this place. Food was excellent and room and property were beautiful. More important staff was helpful and friendly. Never had such excellent service.

The staff was extremely helpful and accommodating. Daniel was especially helpful. This was a stay filled with history and luxury. I highly recommend this amazing location.

This was an amazing hotel, don’t doubt it! Beautiful hotel facilities (lots of history) tons of dinning options around, walkable to main historic landmarks. The staff was great as well. Great for kids - they have baby lama on the property so kids And adults can take super cute pics :)

Great

Excellent service wonderful restaurant

The hotel is beautiful and the service is amazing. I loved to learn how to make Pisco Sour, the staff in the bar and restaurant are very professional. Daniel es great with Pisco Sour classes.

The staff was incredible from Catherine front desk to concierge. Incredible place to stay and we will return!

This is the best hotel ever! The staff is impeccable and we felt really well taken care of. They remember what you did the day before, ask you how it was, and the concierge service is amazing. If you need transportation you must hire Authoro, he drove us to different historical sites, different little quaint towns, and made our trip something we will never forget. If you are in Cusco, you MUST stay at this hotel for a trip of a lifetime!

Stuff exceptionally kind and helpful! Delight to interact! Especially Diego at the Reception was kind, informative, helpful, generous in providing assistance in a respectful and dignified way!

Great hotel and good location

Great hotel

Perfect stay in Cusco area . Everything is walkable ( prepare for high altitude sickness ) and felt very safe even around 9 pm . Great breakfast with lots of Andean dishes . Lots of fun activities to choose from while chilling after a long day . Rooms are very tiny so Pack light

Our stay was amazing ! As soon as you step in the palacio you feel special. You have to stay in this palacio at least once if you are planing to visit Cusco … (Breakfast, Bar food, Cocktaisl and room service another level)

Hotels.com advertises that there is a pool on property, which would make guests assume that they have access to this amenity. Unfortunately, to my surprise we were asked to pay a fee to use their pool. We paid a lot of money to stay at this property and don’t think the cost is justifiable. The rooms are outdated. Only thing I throughly enjoyed was the buffet. Should I return to Cusco, I will stay at a different property.