Traveler Reviews Homewood Suites by Hilton Phoenix/Chandler
Number of reviews per page
20
20
40
40
Top reviews
Kevin
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I loved the suite we stayed in. The 2 bedroom suite was just right for all of my family and I. I would definitely stay here again.
Ronda
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The night lady that checked us in was not customer service friendly
Dominic
8,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Great
Pamela
Leisure
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Staff very helpful
Tracy
Leisure Family
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Had a few issues, eventually got fixed
Joshua
Leisure Family
10,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Everything was wonderful we loved our room, the staff was helpful and nice. They even dropped off the crib while we were out so it was there when we came back.
Ambrose
6,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Breakfast for two weeks was same menu. Quite monotonous!
Ambrose
Leisure Family
8,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Quiet neighborhood.
Winona
Friends and Family
10,0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Our stay was nice, the area was quiet and several places to eat. The staff were friendly and clean area
Tanisha
Business
2,0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
It was so hot and uncomfortable they had fan blowing which was not working I need a refund
Nakia
Friends and Family
8,0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
This location served it's purpose. They are updating the AC in their rooms so my first one had a realy loud floor unit. I informed the front desk and they had me in a colder and quieter room in less than 30 minutes! So customer service was excellent during my stay.
The only complaints I have are
1. The trash needs to be emptied more frequently as there was always a smell of trash in the hallways of the second and third floors.
2. The cooking items aren't uniform in each room.
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Toi
Business with Children
10,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Awesome experience, breakfast was good.
Nathan
Business Family
10,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
They charge to park at the hotel.
Phillip
Friends and Family
10,0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
The reasons I have all excellent is the support staff was awesome except one but I have to give a shout out to two outstanding staff Jeff front desk and please hope I get it right is Ilene I hope I said the right name but I think she’s a supervisor for housekeeping. I’ve been going to Hilton since I was a kid my parents have been reward members for like a 100 yrs 😀 been to like 100 Hilton never been treated so low by I think his name is Stephen I think front desk clerk when I checked in not very friendly through out the stay and the manager Mariann or something like I said never been treated like a second class citizen. Ok we went there for a stay cay cuz my mom she’s a disabled vet she just stop walking a month and half ago and my brother Chris who is also a disabled vet since my dad passed away I quit job moved into childhood home so we get out every weekend for stay cays well trust in check out day we had to much stuff for one trip so I stayed behind checkout was at 12 but I told the manager the situation and rudely she told me I have to leave right then and there and I hit we nervous she don’t want to let me in after I locked my stuff in room I’ll tell you she made me feel like a second class citizen she made me feel low cuz I was gay. I know that nowdudkt even hide it like I said never been treated so poorly by a Hilton manager. So it was perfect besides those two awful people I actually left embarrased and shamed I left in tears. Most awful feeling.m
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Monica
Business and Leisure with Children
10,0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
I loved the entire family could come
Pamela
Leisure
10,0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Staff was great, building was nice, clean, and enjoyed common areas
Twila
Leisure Family
8,0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Suites
Jaime
Leisure Family
10,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
There was construction going on there was some noise early but other than that was very good