Overall Ratings & Reviews Extended Stay America Suites El Paso West

Excellent staff

Everything that I read on the reviews was a lie. It was dirty not good customer service. They treating me like a criminal. I want it to check out at 4am and I left at 4am but the front desk didn't even open the door he just told me yea u will get n email, haven't received the email. He didn't even asked for my room number. I didn't feel save my two night was there. No breakfast that was a lie too on the website. I won't never recommend that hotel.

Me da el servicio en buena zona

Easy freeway access

When I checked in there was no water in the whole hotel took hours to be fixed. Should have been notifed there was a water issue. Bathroom waa dirty.

Room wasn’t cleaned all the way. Older building. For the price and only one night it’s a solid 6 out of 10 not horrible but does the job for one night to stay and head out the next morning

Nice

Horrible, the first room they asides us was not ready for us so we went back to the front desk and told the gentleman so he call the housekeeper and ask her if some rooms where clean and unfortunately they where not clean so put in in another room… the room had a smell of cigarettes the tv remote didn’t work correctly the tables and counters where not correctly clean the shower had hairs the towels where nasty… I will not be staying there again and I do come to El Paso a lot…

This is my to to overnight stay in El Paso any time I'm there Always happy with the room and the pricing. Great area.

Estuve dos noches ahí, fue muy tranquilo el ambiente, la habitación sencilla pero limpia. el precio muy económico. la atención del recepcionista muy bueno. el desayuno demasiado simple, solo ofrece café con avena de sabores, muy escaso e incómodo pues no hay ni mesas ni sillas. Todo lo demás ¡muy bien! Si voy a regresar si el precio continua barato👍👏

It was great

Was a very good place to stay

The smell was horrible and our room had dirty blankets. As well as a chicken strip on a desk chair tucked in

Good

Clean and comfortable room

It was ok

nice placr

front lobby and hallways smelled weird, like smoke and old mop water. called the front desk for the kitchen set of dishes and pans but never received them. drain in tub was broken and would not stay open when showering so tub would fill. beds very comfortable and the room was clean and the room did not smell.

The reason I didn't give 5 stars is that the TV cable wasn't working properly. I called the front desk and the best they could do was try to replace the batteries on the Cable remote. Even that didn't happen. I ended unplugging the TV and then plugging again. That reset the the cable programming and then it worked after that. Had I not tried that it would have been tough going to sleep without a working TV.

Clean and great value. Good location