Overall Ratings & Reviews Extended Stay America Suites Sacramento Roseville

Great service friendly staff

Great service friendly staff

Great staff great service

Good

It was a nice stay. Recommend

Motel six quality with a smoke and food smells. Room condition was ok the whole place smelled even the pillows.

Nice location with kitchen facilties and in room cooking for disabled family member

Grab and go free breakfast, no seating. Would stay again.

Great place ! Specious

I like the property. Overall no complaints. only thing was my last stay was that shower curtain rod was falling and I had to fight to keep it closed so water wouldn't get out.

It was clean and comfortable but by very busy highway and intersections.

The check-in went well. Clerk let us in promptly (doors were locked after 9p, we arrived after that time). We did not have to wait long at all. Property look relatively clean. Our room was clean & bedding, linens, towel sets were in excellent shape & smelled great. Our main double window in our room, however, had a 3" x 4" hole in the curtain backing. You could only notice it during the day. It needs to be repaired/replaced. Info cards in our room talked about the kitchen set a guest may borrow, & later in our stay we did ask for one. We were asked if we could wait while another one was being sanitized. We replied yes.

They should not advertise breakfast. Prepackaged muffins and multigrain bars may be a snack but are not breakfast. No fruit or anything else except coffee. We had spiders in sink and bathtub. Refrig kept freezing food. Staff was very nice. Convenient location.

Good location and friendly staff

Great prices

great hotel very quiet

Great all around staff and service

I’m writing to express my deep disappointment following a recent experience at your Sacramento Roseville location. I had a reservation for May 16th and 17th, as we were in town for my son’s tennis tournament. We arrived around 9:15 PM on May 16th, but I had forgotten my physical driver’s license. I presented both a digital version via the DMV-authorized app and a soft copy of my license, but your front desk staff refused to check us in. Despite explaining our situation, no effort was made to help. We had driven over 200 miles, and out of desperation, we even visited the Roseville Police Station seeking assistance. Ultimately, we had no choice but to drive back home another 200 miles just to retrieve the physical ID. My 11-year-old son had to spend the night in the car during this exhausting and distressing ordeal. The next day, I visited several nearby hotels, all of which confirmed they would have accepted digital or soft copy IDs under similar circumstances. This raised concerns about whether this strict policy is specific to Extended Stay America or simply poor judgment at your front desk. I understand the importance of ID verification, but this situation called for basic empathy and discretion. We were not a security threat—we were a family in need. I ask that your leadership team review this case and clarify if this aligns with your values and policies.

Front desk isn’t as present as one would hope, otherwise facilities were good.

Not clean