The bed was not comfortable, it felt like a futon. The room was very clean and otherwise comfortable. Nice shower. Checkin time was posted at 2:00 but our room was not ready until 2:30. No explanation was given for the delay. The desk representative asked me if I paid for breakfast (I did) but it took her a long time to verify that. At about 3:00AM we were woken by a fire alarm! It took a minute or two to hear because of was wearing earplugs (had to keep the window open because it was warm and air conditioning was not available in May). We quickly dressed and joined throngs of people in the stairs. The alarm continued. No one at the desk. No emergency services people. Nothing. After about 15 minutes the alarm stopped. No announcement, no explanation and after another few minutes people started going back to their rooms. It was frightening and aggravating to have no information at all. There were a lot of families with young children. I hate to think what might have happened if this was a real emergency.

Hôtel was fine, beds was the hardest thing I have slept on…and I like a firm bed…but the area around the hotel was truly dirty and there was garbage everywhere. Parking is easy and plentiful and you are only 5 minutes away from the city center.

Hôtel was a bit dreary and run-down and not in a location convenient to the city center.

very good bfast

Old facilities

Unsafe environment !

good value hotel, the area it’s in is mixed but probably safer than it feels. good staff

Clean, good breakfast, good location...

No air conditioning. Had to leave the window open which brought in mosquitos and street noise. Entrance was pretty dirty as well.

Staff friendly and polite. Terrible area, surrounded by what appear to be travellers sites. Pool dirty, building exterior dirty, no signposting to entrance to car park, room and corridor carpets stained, bathroom damaged and grubby.

Over all good value of money

We had booked a disabled access room. The hotel advertised a restaurant which would be open. We arrived half an hour before the check in time of 2.00pm. The receptionist asked us to wait. The Bar was closed so we sat in the car. At 2.00pm we went to check in to be told the lift was not working and we had a room on the first floor! Too many steps for me to cope with. So we could not stay there. They booked us in at another Ibis but gave us the wrong address! We eventually found the hotel and were reasonably pleased, except their restaurant was closed! The hotel was also much further away from the town centre than we wanted to be. We cannot understand why the receptionist at the original hotel did not tell us about the lift when we first made contact. We also incurred charges for breakfast which we think was included in the original hotel. They also charged for our dog. Not at all happy. Instead of sight seeing we spent the afternoon sitting in the car or driving between hotel car parks. Will not book an Ibis hotel again.

The room is dark in the evening because one light bulb is missing. But the staff said they can only fix it after I left due to weekend. The hotel is full so I can’t change to another room. Not sufficient staff helping at breakfast time, hotel guest need to find a clean cup from other table. The price is good and the room is clean, so that you can accept they are not perfect.

Pool area was nice and restaurant staff were accommodating. Disliked carpet in bedroom area. Hard to get into center of town without a car. Taxi driver advised us not to walk back in dark

Hotel was very nice but not very close to main attractions. Only concern is that staff only speak French so communicating with server at their reataurant was problematic. Food at reataurant was OK at best but breakfast was very good.

A great hotel not far from the center if you have a car. Friendly staff and clean room. Not a lot to see/do in the immediate neighborhood.

It was well

An intriguing hotel, out-of-season. Plus points - spacious bedrooms, public areas and parking. Very convenient (perfect) for the Palais de Congrès conference centre and easy to get to. Restaurant and bar. Swimming pool. Great value for money (2/3 star level). Staff are helpful and professional. Minus points - This is a large 7-storey hotel, an architectural period piece dating back to the 1970s (guess) including multiple meeting and conference rooms. Some interior elements and features are dated or frankly bizarre in nature (light fittings). If the hotel is at all busy, breakfast is divided into three separate rooms. Untended, unloved, garden at the rear. Some distance from Arles town centre. Worst aspects are possibly the shameful piles of rotting rubbish in the locality - don't Arles council, or the Palais de Congrès, or the hotel care about this? Nevertheless, for a budget hotel, overall very good . . .

Very good room. Good breakfast area and nice selection of foods. Problems with second key not working. Had to ask for more toilet paper and soap dispenser was almost empty when we checked in. Very nice reception staff. Eight steps at entrance made getting in with our things a bit difficult for physically-challenged person.

Hotel was great. Food at the restaurant was surprisingly good. Staff were all friendly and helpful. Onsite parking. Beds could be a a little more comfortable and it is a bit far from the sites in town but I would definitely stay here again