Our stay was disappointing because the heater in our room did not work, making the room very cold overnight. Around midnight, the front desk offered to move us to another room, but the move disrupted both of our young children’s sleep schedules, and we ended up splitting into separate rooms. Unfortunately, the second room had the same heating problem. When I contacted the front desk again, a different staff member was dismissive. Even after hearing our infant crying in the background, she simply told us to use more blankets from the closet or showing any sympathy. After the night in the cold room, our infant baby developed a runny nose. While I can’t say for certain it was caused by the room temperature, the experience was very uncomfortable for our family. Equipment can fail, but the lack of a working solution and the indifferent customer service made the situation much worse. We hope the hotel repairs the heating system and provides more compassionate customer service, especially for families traveling with young children.

Very Clean and the staff was very helpful a positive experience all around

We had a very pleasant stay at the Vancouver Airport Marriott Hotel. The hotel's location is very convenient, with bus stops and skyline just a short walk away, making it easy to travel around Vancouver and to the airport without a car. One thing we especially enjoyed was the wide selection of Chinese restaurants within walking distance. There were many great choices, and the food was delicious and authentic. It was very convenient to have so many excellent dining options nearby after a day of sightseeing. Our room was clean, comfortable, and well maintained. The staff were friendly and professional, and check-in and check-out were smooth. Overall, this hotel is a great choice for both airport stays and exploring the Vancouver area. The convenient location, comfortable accommodations, and easy access to public transportation made our stay enjoyable. We would happily stay here again.

It was an ok stay. Staff was generally courteous. I am dealing with a 16month injury and am on walker and they put us in pretty unfriendly room for someones whos disabled so I wish they would've reacted accordingly when they saw me. We were in a rush to get to a wedding so I didn't fuss with requesting a room change for one night. There was also a constant dripping noise that woke us up at 4am so that wasn't great Food was good for a free breakfast and the coffee was great. I likely won't go back and will try elsewhere next time.

Clean room.

Shuttle to airport was flawless. Accommodations were nice

Clean room

Our family of 3 stayed in the executive suite for 2 days post cruise. It was nice to stay away from the busier downtown area. There are so many delicious restaurants within walking distance and an indoor shopping mall right across the street that our teenager seemed to enjoy. The airport shuttle to YVR ran every 30 minutes, so it was very accessible. The staff and restaurant were fantastic. The room was very clean and the beds were so comfortable.

I wouldn’t recommend this

The rooms were very clean and nice sized with a great view of the mountains.

Excellent location

The wifi was absolutely awful. There was no hand soap in the room so we had to go get it. The temperature of the room was very hard to get at a comfortable level. Was too cold most of the time (even when turned up quite high). The elevator could be heard very loudly from our room. Parking was 35$ a night up from 25$ last time we stayed here. We have stayed here twice before and really liked it. We were disappointed this time.

This time we stayed in an executive suite, and the temperature imbalance was really uncomfortable. The living room was nice and cool, but the bedroom was unbearably hot—it felt like the air conditioning might not have been working properly. I woke up in the middle of the night completely soaked in sweat, and my family members were also feeling close to heat exhaustion. In the end, we all had to sleep in the living room. For the bed sheets, there were yellow stains.

The hotel is located in a convenient area and the staff provide good service.

We arrived early and accommodated us very shortly after with a complementary upgrade. The staff was very friendly and helpful, one of the best hotel experience we’ve had in a long time.

Staff was very friendly. Room was clean and did not feel dated. Spacious for family of 5 (2 adults, 3kids under 7yrs). Had dinner at their restaurant and it was really good. Probably the best Hotel restaurants we hace been too. Great service aswell.

Well done

Very clean and convenient

Neighbourhood is nice with quick access to Canada line, shopping and restaurants. Kids loved the pool. 6 degrees outside but the pool is heated and there is a hottub so they had a blast outdoor swimming in March, which was a nice surprise.

Staff were excellent and room clean