Overall Ratings & Reviews Royalton Inn and Suites Wilmington

Good value for te cost

Good for overnight stays.

The property is older and shows some wear and tear, but overall rooms were clean with good sized fridge. Breakfast was indeed continental: bread, fruit and beverage.

Very clean

They had bed bugs!!!!!

Upon checking in I checked the room and discovered bed bugs, with already checking in, I wasn't able to get a refund at all for the 2 nights I paid for and didn't even stay 5 minutes in the room. I'll never believe advertisement of a pool either.

Friendly staff and quiet and clean

Unfortunately the pool was closed for the weekend. Dated but very clean hotel.

I have stayed at the Royalton several times before with decent experience. It is outdated, but usually clean, quiet, and you cannot beat the price. This stay was much different. One, they do not do daily cleaning as advertised. From the first night, each morning I had more and more extremely itchy, burning, painful bites of some sort. I attempted talking to the owner who was EXTREMELY rude and blamed my dogs (I had already paid the dog fee). The dogs that I live with every day, for many years, did not cause these bumbs... I have several pictures that I wish I could share with this review as proof. I wanted to reason with him and not leave a bad review. However, his extremely dismissive "blame the customer" attitude was not acceptable. Especially for a customer paying for a 15 night stay.

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Nice

Good price

Bed bigs management did nothing about it

Owners are very attentive and helpful

toilet over-flowed. I cleaned it up.

Bathroom is small

Lobby, hallways you can smell marajuana and cigarette smoke. Not very pleasing.

The cleaning staff did not make up my room after my first night. The bed was comfortable and the TV selection was good. I can say I probably would not stay there again even if it was less expensive than some.

Great place

It worked well for us.