Overall Ratings & Reviews MainStay Suites Chattanooga Hamilton Place

I was not provided the room I booked, only one full bed. While folding out the sofa bed it was full of crumbs. The shampoo and conditioner were both empty and the hand soap bar was already open. The staff was rude at check in, and when I had to go ask for the required dressings for the bed, I was called I lost for not looking in the closet first, after explaining I had already checked there. The air freshener was far too strong, but the rest of the floor smelled like cigarettes and weed so, they are probably just hiding that. If I could have found another available room (with the two queen beds I had originally booked) in the area, I would have left immediately, but just didn’t have it in me after driving 12 straight hours.

We only stayed one night as we were driving 18 hours and wanted a place to sleep halfway through. We got there at 1am and a I did not expect the room to be as spacious as it was (there were 5 of us) or to have a small kitchen. The rooms were clean. The front desk was so friendly.

Horrible experience toilet didn’t flush dirty dishes left in dishwasher and mold the paint was peeling off the walls of the ceiling and their were bugs on the bed

This property is clearly on the older side and it shows in the condition of the rooms, furniture and building interior. Staff was friendly and helpful and I could tell they worked on cleaning well. I was disappointed to see there wasn’t a pool, even though Expedia says this is one of their amenities. Also, our room had a musty smell, which was frustrating and gave the feel that perhaps it wasn’t super clean, but the hallways and bedding all smelled fresh etc, so i think overall it was the condition of the property itself. There was rust on the bathroom hardware, etc. I probably wouldn’t choose to stay here again, but it’s a budget option that if you’re ok with a more worn property, is fine. Again, staff was very friendly and overall, the property, though a bit worn was clean and offered comfortable beds and our room had a workable kitchen, which was great, and housed our family of 5 comfortably.

Veronica was great. Great room for the money. Bed was comfortable. Nice to have fridge and microwave in the room

Service and employees were very nice, but room seemed very dirty and handles/remotes were sticky. Could hear conversations outside our door and the vibe was just a dungeon dirty feeling.

Was very nice

It was great staying there

House keeping and the front desk lady were very good

Stayed here while my daughter had a softball tournament. Staff was helpful, and the room eas very spacious! Would recommend! Could have been a little cleaner, but for only two days it was fine.

Check in was fine. Hotel room just looked dirty. There was a panel to the showers plumbing off on the floor. The sliding door to the bathroom gets stuck and was greasy/dirty. Bed and linens were clean but bed was like a rock with bad pillows.

This property was rated 7.8 on Expedia. It was more like a 5. (If that) Staff was horrible. We arrived late as we are on a road trip. Lady acted like I was bothering her that she had to check me in. Didn’t ask to see an ID. I think she said about 4 words to me the entire process. When we got to the room, there were no sheets, pillows or blankets for the pull out couch. The lady behind the desk acted like she didn’t believe my husband when he told her there were no sheets for the pull out. She came him one flimsy sheet, no fitted sheet, and no blanket. My kids had to use blankets they brought from home. The bathroom door had no door handle. It was a slide door, the part you grab to slide was gone. It was just a big hole in the door. The bathroom cabinets were beat up like someone had gotten angry and hit/kicked them. I wouldn’t stay here again.

Will recommend to people in future

I would like to stay again.

Outdated, no hot water, small rooms

Nice

Good for the price. Had to provide our own shower stuff.

This is a recently updated extended stay property in a central location near every imaginable shopping and dining option. All the conveniences of home with an extremely comfortable bed and kitchen that has a full size fridge and dishwasher. Nice hot water, toiletries and coffee. Unfortunately, housekeeping is overlooking some cleaning details as the pots were dirty and could be upgraded. Free parking on a quiet lot but, keep your head in a swivel as the surrounding area is littered with loitering. Staff was welcoming and accommodating. Recommend visiting Tennessee Aquarium and Maple Street Biscuits

Nice large area with everything we needed for an enjoyable stay. Will definitely be back

Not impressed, for the cost expected better.