Sheraton Laval Hotel

Explore Sheraton Laval Hotel
9,0
Exceptional
From 1.002 reviews
Cleanliness

9,4

Room Comfort

9,2

Service and Facilites

9,2

Traveler Reviews Sheraton Laval Hotel

Number of reviews per page
20
40
Top reviews
Lyle
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice hotel. Clean, no issues.
Jamal
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was excellent I would like to thank Debbie welcoming us to the hotel.. spotless room etc.. everything was great
Marcus
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything always at a great level
Paramdeep
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Good
Marcus
icon-Business
Business
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location wonderful staff
Diane
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The only thing on the downside was that the water in the pool was on the chilly side though very clean. Spa, sauna, gym clean and in good order.
moussa
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

very nice location.
Patrick
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great
Samantha Marisol
icon-Leisure
Leisure
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location and VERY comfortable beds
Julia
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hotel was clean and wonderful. The gym amd pool were also well maintained. The only downside was the noise. The first jight, we were in a room facing the highway. It was so noisy that we couldnt sleep at all. We asked to be changed for a different room for the second night amd the staff was wonderful and accommodating. We got another room much quieter and had a good night sleep. I would come back again if we can get a quiet room.
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Bianca
icon-Business and Leisure with Partner
Business and Leisure with Partner
2,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I am extremely disappointed with my stay at this property. My fiancé and I paid for breakfast and specifically informed both the waiter and waitress that we do not eat pork due to our religious beliefs. They assured us there would be no pork on our plates, yet we were both served pork in our meals not once, but twice. This was completely unacceptable and deeply disrespectful. In addition, the cleanliness of our room was far below standard. Despite bringing this to the attention of the front desk, no effort was made to resolve the issue. The hot tub and pool area were also in very poor condition. On Saturday evening, there were over 13 people crowded in the hot tub, making it impossible for us to use it. When we returned early the next morning around 6:05 a.m., we noticed it had not been cleaned at all it was extremely dirty and unsanitary. Overall, this was a very disappointing experience. Something needs to be done to improve the cleanliness, staff training, and overall quality of service. I have attached photos for reference and will not be staying here again.
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Gerard
icon-Business with Partner
Business with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The set up of the room = the clleaniness - the staff -
Lorraine
icon-Business and Leisure with Partner
Business and Leisure with Partner
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This hotel is excellent 👍
Sylvie
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

It was a short stay but really great
Martin J.
icon-Business
Business
10,0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Enjoyed the facility and amenities it had…
Nury
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I was there during a dance congres, the place was fantastic, friendly staff
Gergi
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Everything perfect
Marina
icon-Leisure
Leisure
10,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great modern property! The only thing is it’s not close to downtown.
Hilda
icon-Family
Family
2,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Terrible Experience – Not Safe or Supportive I booked this hotel expecting a safe and relaxing weekend for me and my daughter. We drove from New York to Quebec, and from the start, the experience was disappointing. The border patrol was rude and unwelcoming, making sarcastic comments that set a negative tone for the trip. When we checked in on Friday, I parked my SUV in a spot within walking distance of the lobby, near the spa facility. The next morning, I discovered my car had been broken into and someone had attempted to steal it. When I reported this to the hotel staff, the manager told me that although the parking lot was on hotel property, they weren’t responsible for what happened. They also refused to offer a refund for the night I didn’t stay, directing me to call Expedia for that. The lack of assistance from the hotel was frustrating. I called 911 three times to file a report and receive a police report for my insurance claim. I was told someone would call me back, but I didn’t hear from the police until Monday afternoon—two days later! This entire experience was a nightmare, and I will never return to Canada or stay at any Sheraton hotel again. I cannot recommend this place to anyone looking for a safe or supportive stay.
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Clarence
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

WoW parfait pour un week-end de filles!!! Tout est là à proximité!
Number of reviews per page
20
40