We booked this hotel specifically because the room was advertised as having air conditioning, which was very important to us as we were staying during a heatwave. However, when we arrived, we were told that air conditioning was only available in the suites. This was extremely disappointing because the information shown when we booked clearly led us to believe that our room would have air conditioning. If this had been made clear before booking, we would have chosen a different hotel. I feel very misled by how the facilities were advertised. Guests should be able to rely on the information provided when making a booking, especially when a particular facility is the main reason for choosing that hotel. The only positive part of our experience was the staff, who were very nice, friendly and accommodating.

Windows broken and nailed shut, room was very hot, unable to sleep. No fridge. nailed boards onto the walls. Room was dirty and needed refurbishment in all areas of the room. I wouldnt stay again

Terrible Guinness and hotel is getting old. Good sized room though and pretty quiet.

Hotel is in a convenient location near to the m6 at Haydock. A bit overpriced for a Mercure which feels and looks dated

The staff were extremely helpful but the room was very tired and in need of an upgrade. A very uncomfortable nights sleep as the mattress springs are very prominent. I had to double over the quilt and use it as a mattress topper.

Superb stay, hotel breakfast and staff were amazing. Pool was excellent and room was huge

School prom on at night and room ( most rooms ) faced towards the marquee As a result there was no sleep until it finished If we’d known we would have gone elsewhere Car park was full of people getting dropped off and grid locked when we arrived

Very helpful and welcoming staff. Rooms are tired and in need of some TLC.

This is a lovely hotel, spacious, clean and comfortable. We really appreciated being upgraded to a suite and had two very comfortable night's sleep. Highly recommended.

Friendly staff, nicely decorated clean rooms. Good choice of breakfast. Nice hotel, close to racecourse and not far in an Uber to train station to explore further afield. Will stay again 👍

Lovely hotel in a beautiful setting. Ideal for race day. Lovely buffet style breakfast and friendly staff. Only let down was the room was a little ‘tired’ and in need of a refurb

We were given a room that had no TV with used towels in the bathroom, we were moved to another room, the hallway smelt of smoke and two staff members also in front of us mentioned this but do not think anything was done about this. Hotel in a good location with good leisure facilities.

I stayed here on a week day for a trip to Haydock Races and came away fairly disappointed. I wasn’t expecting luxury given the price point, but it also wasn’t especially cheap compared to other budget options nearby, so I had hoped for a better standard. The first impression of the room wasn’t great. There were several dark hairs on the bed, a dead bug in the bed, and a ripped pillowcase, which immediately made the room feel unclean and poorly maintained. The curtains were also full of holes, so the light came straight through early in the morning. Noise was another issue. The rooms are definitely not soundproof and you can hear people constantly opening and closing doors in the corridor. On top of that, the cleaners were hoovering in the room next door at around 8am, so there was no chance of a lie in. The breakfast room itself was pleasant enough and the food was alright, although certainly not the best hotel breakfast I’ve had. I didn’t enjoy the coffee, and the two breakfast staff members seemed quite chaotic during service. Overall, it was okay for the price but I would suggest more attention to cleanliness.

Hotel is ideal for visiting Haydock races. Approx. 20 minute walk. Rooms were big enough and well equipped but a little dated in parts. Friendly bar area, with good food. Overall a great stay and lovely hotel.

Friendly staff but dated rooms and my room clearly had a moth issue!

Big bathroom which was very clean, staff are very friendly, welcoming and provide great hospitality. The room itself was spacious and comfortable. Breakfast has a great selection of choices from full English buffet to cereals, fruits and pastries. My second time staying here and will definitely be returning when needing to stay in the area!

Reception and check in was exceptional. Room attention to detail could have made this so much better

I like the view and I like the swimming pool and the pizza was yummy and the ice cream was really good Isabelle aged six

Great location, hotek clean and staff excellent.

Great service. Clean room.