Room was extremely dirty and there were bugs coming out of the drains in the bathroom. Front desk did nothing about it, 0/10 rating for this hotel. I will never go back

This is one of the three famous historic hotels you must stay in Shanghai. Though it may not as modern as other name brand hotels, its historic elegance and long lasting landmark and once the tallest building in China for many years will give you the best memory of Shanghai, the pearl of east China.

Very helpful staff from the front desk to house keeping. The breakfast is truly exceptional, with its seemingly unlimited variety and high-quality offerings. And the best location in all of Shanghai!

The front desk staffs are so friendly, let me feel warm to stay. Also 礼宾部 ，Especially Ms. 伍 helps me a lot for how to use my phone to get some local Apps and Oder Didi Ride. Even though the hotel conditions need to upgrade, but I am happy for staying this hotel with many restaurants and shopping areas around it.

Room was clean. The maids were exceptionally polite and friendly. Breakfast was worth the value. The staffs at front reception area were standing around didn’t help the leaving guests to handle or carry luggage’s down the front door steps.

This is my third time staying at the International Hotel since returning to China, and this time I stayed for six consecutive days, gaining a deeper appreciation for the consistent and thoughtful service here. As a returning visitor, the breakfast here feels especially welcoming—whether it’s the juicy xiaolongbao, freshly made noodles, or steaming wontons, they all bring back the familiar taste of "home" from my memory. Enjoying such a breakfast every morning in the bright and cozy dining area is truly a delightful experience. Moreover, the staff at the front desk and in the lobby are always warm and professional, making every interaction reassuring. This unwavering quality of service is exactly why I choose the International Hotel time and again.

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Would like to have some options to have dinner inside the hotel, breakfast was good. Hot water was not great.

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Hudek-designed building in close proximity to both restaurants and the metro. Housekeeping staff were great, kept us supplied with bottled water and coffee pods for the Nespresso machine. FOH and concierge helped us find our way around (I've been to Shanghai many times, but it's been a few years). All in all, a great stay.

shanghai is my hometown

All are good expect for the room toliet it very old.

The hotel could be great, but it lacks proper maintenance, it really smells "cheap" it has a great location.

The hotel was nice and first up graded our room to one overlooking the park. The problem was we heard the birds at 3:30 and cars racing at 4. We asked if we could change to a quieter room and told we would have to go back to our original booked room which was smaller. The concierge was very nice to my wife and she asked him for help. They got us a bigger room with double panes windows which we couldn’t hear any traffic noise. Also, the air conditioning and heat didn’t work. The room was cold the first night we check-in. We wanted heat and was told it was shut off to save money. The food at breakfast was cold instead of hot. My wife said it had no taste and was cold. The only fresh fruit we had on the first day was bananas. They did go get some watermelon after I asked which was old and had no taste the whole time we stayed there. The bacon was undercooked. Breakfast was very disappointing. Last, if not for the concierge helping us. The main staff at the desk was not help helpful and rude to my wife and I. We were checking in and the staff interrupted our check-in to take care of them. The staff would not change our room. Very disappointing stay!

Great location, steps from subway station and easy access to every where. Located in the famous tourism area, pretty crowded. The hotel has a long history and very famous in China, the facilities are pretty good, the only issue is the size of dinning hall, it is too crowded during the breakfast time.

5 star service and architecture for this 4 star hotel

Room is small, furniture is worn out. No heating due to maintenance. Great location, close to subway, shopping and restaurants. Stayed there a couple times. Maybe will come back again.

Thanks to Wu Ling and Mr. Chen for their cordial, professional help at check-in. Staff were aces. Thanks especially to Mr. Yu Chi Gang for his warm welcome and farewell at each entrance and exit.

Good position and kind staffs

Very good hotel staff very pleasant although there were not enough English speaking staff and I was a bit frustrated as on a few occasions I called room service for simple things ie slippers ice and extra pillows and I had to physicaly show them what I wanted