This place is beyond filthy. I couldn’t bare the smell and the mold by day three and had us switched. My husband was having minor surgery and I couldn’t have him come back to that putrid smell coming from the drain on the bathroom floor. The shower was full of mold. All of the surfaces were black. I’m not even exaggerating. I wiped down and it was black. Don’t even get me started on the floors. There were visible splatters and smudges of spills and dirt. We did get moved to what they called a “lux” room on a much higher floor. The only thing that was better is that the smell was gone and the it had a tub and not a shower. Thank god there was no mold in the second room but the floors were still visibly dirty and I wiped all surfaces again and again it was all black. Oh the fridges, grow and dirty as well. It’s unfortunate that everyone thinks this place is good because it apparently carries a good name. But that’s all it is. I would never stay here again. As far as the staff, I found a nice lady from the cleaning crew to help me move and the people who delivered room service were nice. Front desk was very nice and accommodating when I called to switch rooms but it took about 45 minutes of waiting in line to do the initial check in upon arrival. There were four people at the front desk and only one doing the check in for that long line late in the evening. Ridiculous. There really isn’t any sense or urgency and everyone has their heads stuck in the computer.

Location, service and food are very good.

The hotel was dirty, in need of remodeling. Old, smelled like mold. Curtains were ripped from the rod, little furniture in the room. No mountain view as the ad promised. Old, janky furniture with knicks and stains. Bathroom was disgustingly dirty. I did not stay at the hotel and asked Expedia for a refund. I'm still waiting.

I loved .

Desperately needs updating. Stained hallway carpets, scraped wooden furniture, and small rooms. Service lacking also: no porters to help with bags or even open the front doors.

Need restoration and poor in cleaning

Great

the ppl at the bar are chill

Nice

The room was spacious and wonderful. The staff with very friendly and helpful.

When we arrived the AC in the room was not working. We changed rooms next day but the room was inferior for what we had. The bed in the room was old and noise. I will not stay in this hotel anymore.

I will stay again

Noice

This hotel came recommended as a 5 star stay during our time in Belo Horizonte. However I did find the amenities and service to be lacking. No bell boy to bring luggage to room on arrival. Sub par air conditioning in Brazils summer heat. Extremely outdated rooms and elevator that were often broken. The workers were friendly but this place needs a complete overhaul.

Excellent service

Excellent five stars

Amazing

Beautiful and modern hotel. Convenient for international tourists

This is a very good hotel. It has great amenities and service

The hotel is the perfect location, with a ton of things to do around the area. Food and amenities were great. The only issue was the check in process, they had told us they gave our room to someone else so we had to wait 30 minutes which was frustrating after our long day of travels, but they were very kind and accommodating.