Overall Ratings & Reviews B&B Hotel Firenze Novoli

Multiple stays and consistently good. Quick check-in, they always arrange a taxi, speak several languages.

The property is very convenient to the airport and the Tram 2 line into Florence. It’s also near rental car return area. The front desk staff is very nice but got confused by the fact that we were two gay couples (2 men, 2 women) in two rooms but none of the men were rooming with the women. This in spite of the Inclusivity posters everywhere! It was quite funny!! The tram stop is just 3 blocks away; airport is just a couple of stops away and SMN station is just a 20 minute ride! Alessandro, hope your back gets better! Rooms were tidy and quiet (7th floor). Front desk called us a cab and it arrived in under 5 minutes!

Everything was great. Very friendly and helpful staff to us travelers. Grazie!

The front desk staffs were very friendly especially the day shift. The AM front desk staff proactively asked how my first night was and I told him about the bed. He promised he would follow up and the issue was solved when I came back. Great service and I definitely recommended this hotel. Breakfast was very good too.

During our stay, we encountered a few concerning issues. First, the washroom lock in the lobby was faulty — my husband got stuck inside because of a glitch. Then around 5 AM, two intoxicated girls tried to get into our room multiple times, making a lot of noise. I'm not sure if they thought it was their old room after checking out or something else, but it felt very unsafe. Reception should have been more vigilant in preventing such incidents. On a positive note, the room itself was clean and the hotel is conveniently close to public transportation.

When we first got to the hotel, our room was extremely hot (even compared to outside) we had trouble sleeping the first night. We were told the AC was not working but did not have the option to open the window/balcony door due to being on first floor which is less safe. Thank you to Alessandro for quickly resolving the problem and upgrading us when we voiced our concerns. He was very attentive and helpful in optimizing our stay!

We enjoyed a fantastic stay at this property. Alessandro at the front desk was so incredibly helpful by providing information regarding the (very close) location of the tram and which stop to get off at (San Marco Square) to visit all of historic Florence by foot. He also made superb restaurant recommendations and shared the location for the best gelato in Italy! Alessandro clearly enjoys his job and takes guest experience personally. Carmen is the lovely manager of the property, and when we asked if it was possible to switch to a quieter room (away from the street), she immediately offered not only a quieter room but also arranged for a sweet upgrade to a room on the top floor with a more modern bathroom, balcony and a refrigerator. Levy, who manages the dining room, puts out a beautiful breakfast buffet and Manuele was very helpful at checkout. We chose this property for its free and (gated) secure parking but got so, so much more via the care and attention we received from the team there. The tram into Florence city center is only one block from the hotel and costs less than four euros. There is also a clean and easy to use self-service laundromat less than a half block away. We were genuinely impressed with the property and especially with the people. We are very happy with our choice to stay (3 nights) at this hotel in Florence.

It was a good place to sleep close to the airport for an early flight. Clean room, bathrooms, comfortable beds, and serviceable for what it’s used for. A flop stop for the airport.

Basic hotel outside Firenze. Dated building, especially the elevator. Better Try the new one

Everything gone go

It was a great time for our family! We needed a last minute stay and this worked out great!

The pillows are too hard, the room is very poorly soundproofed and the furnitures are old and needs to be replaced.

The lighting in the room was poor and shower head had very little pressure with a slippery shower floor. Choice of only 1 small thin pillow. Woke up with neck pain!

We enjoyed our stay at this hotel. Our room was with a balcony view over Florence with mountains on one side. The room was clean, breakfast very affordable and delicious. 2 mins away from Tram station to go to city center. Staff was very accommodating and helpful. We left our luggage after checkout at the hotel as well and they accommodated for it.

Easy location close to the airport. Not somewhere I would want to stay multiple nights but a 24€ taxi ride at 4am worthy. Helpful staff. Bed was newer than most places I stayed in Italy.

Great front end staff. Very helpful and knowledgeable about the city and travel around the city. Spoke excellent Engliss

Une climatisation inadéquate avec une rue très passante et de la difficulté à trouver un restaurant aux alentours.

The room was very clean and bed mattress very comfortable. The breakfast was good. It had hot & cold selections. Enjoyed eggs, fresh yoga with nuts, oatmeal and flaxseeds.

We booked for 5 nights. We stayed for one. The room was very basic. There were no drawers to store clothes. The bed was very firm and uncomfortable. The room was quite clean. Very dated room. No fridge or tea/coffee making facilities. This would be okay for one night. Not as a base for exploring Florence.

Great to stay with excellent location