Overall Ratings & Reviews Wyndham Rochester Downtown

passenger elevators not working first day there. no ice machines working. staff friendly. bar and what you might call a restaurant open from six to nine. never saw a cook there or anybody having dinner. needs work.

The staff was great. Very nice and helpful. The room was pretty clean but overall, it’s in need of some cosmetic care. The TV was hard to figure out; I couldn’t get the volume up high enough to hear. Nice to have a refrigerator. Weird that there are no ice machines on the floors. The front desk clerk had to get it on the second floor. One elevator was broken. The place just felt kind of old and run down a bit. The complimentary breakfast was nice. Parking was convenient. Price is too high. First World problems, really. Mostly, it was fine.

Room smell No ac No clean bed pillow case

You had to use the service elevator, which required going through a windy, dingy hallway. Elevator worked by had some peculairities--e.g., had to hit the up button, whether you or going up or down. There is 24 hour security on site, I didnt see any sign of potential trouble, but that did make me wonder. The cook was super friendly, and loved to answer questions about the history of Rochester, recommended places to eat (for greasy spoon, learn about a Rochester classic, the garbage plate!), and was extremely pleasant. he even told me about the Rochester Royals, who won an NBA championship in the 1940s. Great attitude and really helped close out my stay with a pleasant conversation. There is a continental breakfast.

the elevator was down so we had to use the service elevator which was ghetto AF then the staff was very unprofessional with loose cigarettes all over the place on the front desk and throwing trash at the security guard while i was standing there waiting for service. The front doors would only work sometimes and you'd have to push them open by hand. the room wasn't very clean either. would not stay here again.

It was not stated that main elevator was inoperable. The service elevator disgusting. No working ice machine on my floor. Otherwise personnel were friendly.

I like everything the staff was very friendly the front desk was nice the room attendant was very polite and the breakfast staffs were friendly place was very clean,the room was clean bed was very comfortable the landscaping was very beautiful security team was very helpful love every moment of my stay I will be booking again very happy people working at this property. Thanks everyone for making my trip so special.

The night crew is terrible!! Due to a long drive in check in was late. Upon arrival, I'm greeted with the sight of the staff sitting on the desk and hanging out in the lobby. Now, I'm notified that the guest elevator is broken, but I can use to the staff elevator. This elevator looks like The Tower of Terror Elevator at Disney. So now I'm left to climb 6 flights with my younger siblings and all of our belongings @ 2am. Now I have arrived @ the room and guess what...Yep you got it, it's dirty. Hair and soap in the shower, dirty linens ( on a made bed mind you). When asked about switching was told no availability, but will send someone to clean the room. Ok so let's fast forward to 8am next day, no one has cleaned this room. I just drove 12 hrs and couldn't sleep nor wash my body!!! Talked to manager, which was very apologetic and surprised at my experience. Was reassured he was sending someone right away. So now it's 12 noon, my siblings and I have things to do, but remember no one was able to cleanse themselves. So long story short, lol, my siblings ended up staying somewhere else because I wasn't going to have them in this dirty room for a week.

Elevator broken, ceiling developed leak, no maintenance provided

First room didn't have AC, got moved to 2nd room which was occupied and we had an award situation, third room didn't have a power cable for the tv

The staff were SUPERB. Friendly and helpful and everything you could want. The main elevators were out, so you have to use the freight ones, which feel a little sketch.

Wonderful service

Everything was great.

The manager was extremely helpful and demonstrated a thorough knowledge of the establishment. They were also very accommodating to my situation.

Greatblocation and view! Spacious rooms. The staff

Was promised a refund on my second night because I had to leave early due to an emergency. Nope the managers word cannot be taken truthfully

I was very unhappy and unimpressed with this Wyndham. We tried to meet with the manager for a discount 3 different times. Once was when we checked in. He was nowhere to be found. His front desk people were calling him and could not find him. We went back the next morning. Again, the manager was nowhere to be found. We tried before leaving for the afternoon and again, no one could locate the manager. When he got back late evening, a manager was available. We did not receive the discount. We asked for help with our bags and no one could help us. They provided an office cart (not a luggage cart) for me to navigate and fill and take to my room. The elevators were out and we have to use the service elevators. We trapsed through the offices and heard an employee yelling at their manager on the first night. It was also very warm in the lobby, the offices and the service area. Our room a/c wasn't working properly & the engineer was unavailable for our entire stay to fix ours (and other customers). The room was clean. Most of the staff were helpful and courteous. One staff entered the lobby cussing & upset and yelling. I would not recommend this hotel to anyone. It looked unkempt throughout and run down. It is not a Wyndham standard, especially for the price. We spoke to other customers and they were very unhappy and were going to make calls to complain once they were home. For a $300/night hotel stay, this was not up to par at all. If I could have left, I would have.

The hotel was very old … The elevators were not working none of them. My toilet wasn’t working. None of the ice machines were working on none of the floors we had to take the service elevator upstairs. I was on the fifth floor, and my mother was on the sixth floor by the ice machine on the sixth floor, they had an army of ants crawling all over the place. I was very dissatisfied and displeased. They said we would get free breakfast and they charge for the breakfast. I would never come back to this place ever again and I would really want a full refund because we only stayed one night but it was not good at all. I went there because my son was graduating from college. This was a very terrible experience for me my daughters and my mother.

Elevators were down room was on the 6th floor. No ice available on floors. Room smelled like sour milk. Left the first chance I could get.

Elevators not working so had to use service elevator. Not a typical Wyndham. Charged Wyndham pricing but expected something a bit nicer for this price