Overall Ratings & Reviews Pestana Carlton Madeira Ocean Resort Hotel

Well presented Hotel, with lovely Pool Gardens and Public areas. Helpful and friendly staff. Great location, short walk into Funchal. Only negative was that the room was sometimes noisy, as there was an inter-connecting door, so we could hear the people in the next room. Would recommend.

Everything, the pools, the staff was friendly and helpful, breakfast selections fantastic.

If you’re never visiting madeira should give a trie wonderful hotel and staff

Don’t feel like it was 5 stars! We stay at one of the suites in the hotel. We could hear next door chatting and snoring! Not worth the money. Breakfast wasn’t great. The customer service via phone was slow when we try to communicate when next door was being nosy no one pick up the phone. Also the hotel doesn’t have any quiet time during night. When we arrived no water was in the room. So the best arrival was not a good impression

Our room was a little more dated than we expected from the pictures, and we weren't expecting to be right on the level of the main pool. But the staff was incredibly helpful and friendly, and we loved the variety of pools and proximity to the ocean.

Great reception and great rooms. Service was quite slow at restaurants

Excellent location , great accommodation, good breakfast buffet.

Closed access to Spa and bar too early

Needs a refurbishment in public areas as looking a bit tired. But room spotless and a good size, breakfast good, and staff response to a minor problem was outstanding.

The hotel is in a great location, with a walkable area and a lot of restaurants around it. We stayed in a room with pool view and were actually able to walk out the room and go straight to the pool. There also was an ocean view from our room, although we never got down to the beach. The staff was friendly and all the amenities were fine. Free parking was limited, especially since it was also being used by the locals.

Great place to stay in Funchal. Great hotel but not a 5 star

The amenities were less than expected. The pools and hottub, although beautiful, were cold. The fitness center was in the pool area. The restaurant was expensive and the buffet food was tasteless and boring. The carafe coffee was awful! And the parking was expensive.

Overall a pleasant stay. The rooms are spacious. If you get a room facing the street and taxi stand it will be noisy at night as there are vars and restaurants across the street. The front desk staff are helpful. Breakfast gets very busy after 830 am and the tables aren't cleared fast enough and glasses and bowls need to be replenished often. It is a 20 minute walk to Funchal and coming back from Funchal there is a medium incline that requires some energy so this is not for everyone, especially if you are carrying bottles of alcohol or lots of souveneirs. Overall no major issues.

Everyone was so nice and friendly and just amazing

Scenic spot, very conveniently located, good facilities.

Very nice hotel with a central location to main town centre and local restaurants all within a walking distance. Fantastic views across the ocean Would definitely chose this hotel again

A wonderful view of the ocean.

Very pleasant stay. Great location on the ocean with lovely views especially at sunrise. Excellent breakfast buffet that is included. The staff were affable and helpful. Decor is a little dated but still feels like a modern hotel.

Bedroom badly in need of re-furbishment. Hole in Carpet, furniture marked, bedroom door badlymarked/broken at bottom,

LOVED this hotel. Beautiful setting and amazing hotel - felt really luxury and a fantastic customer experience. The restaurants are also good and we did a sunset dining experience one evening we were there