Overall Ratings & Reviews Hampton Inn and Suites Memphis East Germantown Area

Stayed only one night but the door wouldn't properly closed (big issued for me as I was traveling with kids). When notified the receptionist they sent someone to "fix" the problem, but there was no difference.

We stayed in a king suite. The kitchen floor and table had something sticky. Microwave did not work.

We had an excellent experience at Hampton Inn and suites Memphis East Germantown. The entire hotel, including our room was very clean and comfortable. The hotel was decorated in an up-to-date manner with all modern amenities. The staff, especially Kay, at the front desk was extremely friendly and helpful. We would highly recommend this hotel and would stay there again.

Excellent service

Great spot, room was awesome

Is about 1 year old since the renovation. Very nice.

Kay at the front desk provided excellent efficient service she was very polite and professional and provided excellent customer service. Should our travels find us back in Germantown we will be back to stay.

Nice area ,clean room

The staff was courteous and accommodating. The room, halls and facility were clean, quiet and comfortable. The breakfast was a plus.

Love the area my room was decent. Check in was a let down. Non-friendly and subpar communication with initial staff member that checked me in. It was my first time at the property and she was not helpful. She didn’t even point me in the direction of my room or explained to me how the property gate worked.

Had to wait on room to be cleaned after stated checkin time

As above

Safe location with security. Only complaint was local calls would not go through.

Great property

Had issues with the door lock. Our door wouldn’t locked. Air conditioning didn’t cool properly.

The mattress was collapsed and should have been replaced. I never had maid service the entire time I was there 5 days. I checked in on a Thursday and finally on Sunday I complained that I had only wet towels and that my trash baskets were overflowing. Towels were replaced & baskets emptied but nothing else! Terrible service.

I didnt get the room a paid for. Unbelievable....

Pleasant stay! Staff was very guest focused which made the stay even better.

The manager was great! There was a slight issue with my reservation and he fixed it for me. The room was clean and the amenities were great! I definitely will be staying here again!!

We were not prepared to have to get a parking ticket to even enter the parking lot nor we were prepared to have to pay $10 for parking, especially since this was not right downtown. When we got settled into our room we could not get the TV to work. We called the front desk and a maintenance person was to come fix it, but no one ever came. The lamp between the two beds would not turn on and the outlet there did not seem to be working. Other wise the room was clean and well supplied and the dining area was nice.