Overall Ratings & Reviews Residence Inn by Marriott Austin Round Rock/Dell Way

Overall condition of the property is substandard

Room had backed up pipes. I stayed for a week. Mid way through dishwasher backed up. Room had sewage smell. Could not get them to fix. Last day offered to change rooms. But then it was to late in the afternoon. Had to close off the living room area to keep smell out. Living room tv did not work. Had to stay elsewhere one of the nights because could not cook dinner with the smell. Will not be returning.

Room common area furniture was old and uncomfortable. Advertise a fireplace but have been turned off and do not work. Housekeeping and front desk were wonderful.

The only complaint I have is that the room had a foul smell to it .

Staff are very nice and the cleaning crew keeps the property clean. Overall the property needs a redo as it looks run down and old. I wasn’t expecting this for a Marriott property more in budget motels

Nite time Manager from 12/18 till 12/24 was wonderful. Very pleasant and helpful.

staff were very nice & attentive

The stay was fine. However, the property is in need of some repairs and updates. The paint, plaster, and caulking in the bathroom is worn, cracked, and peeling. The finish is worn off of some of the Formica furniture.

Every front desk person was PERFECT! No one gave attitude and always spoke when you came thru the door! Anything I needed they were able to provide it with no hesitation!

I waited to complete this review. I wanted to reflect and not do a knee jerk. We booked the 2 bedroom for myself, hubby and adult son as we were in town for a funeral. The space was nice. The room mostly clean. The dimly lit outside and being behind a closed resturant is not appealing at night. We asked for room cleaning, at least towels and trash removal the day of the funeral, it was never done. The air vents are full of lint. The door lock did not work correctly. We were missing a light bulb ( was replaced) and the bathroom lighting was not fixed during out stay. The sweet lady at the desk asked for these to be fixed for us; they were not. Too expensive, even for a 2 BR, for this property. Would not book again.

Staff was amazing and breakfast was good --- Hotel needs a serious remodel -- very dated

.

No complaints firm 4 women on a one night stay. Clean, quiet, comfortable. Would stay again.

Great place

The property is very quiet and clean Rooms are a little dated, overall i enjoyed my stay

Equipment in poor condition 4 days and never had any ice available in the ice machines or from the ice maker in the freezer in our room. 😡😡😡😡

It was ok, not spectacular, just good enough to spend the night and see the Eclipse on the next day.

It was a great place to meet up with family! The breakfast options were great and to have a nice piece of fruit of a chocolate chip cookie in the late afternoon - a nice treat.

The room was booked via a 3rd party application (Hotels.com). I recognize that the 3rd party website rooms are typically the end of the hall rooms or lesser desired rooms, but this being a Marriott, my expectation was that it would be fine. We requested a handicapped accessible room. Upon immediate inspection of the room, a dead bug was found on the floor in one of the bathrooms. The vents were dusty and dirty. This caused my husband's allergies to be triggered during our stay. The crimson chair in the bedroom had rips/tears, making it a hotbed for bedbugs. The housekeeper walked in on my mother sitting on the toilet in the bathroom, after I told her in the hallway that I did NOT need housekeeping for the day. We woke up to fire alarms going off at 6am. No one came to tell us that we didn't have to exit the building due to someone burning toast. We were on the 3rd floor with a 70 yr old in a wheelchair and a 95yr old on a cane. Not one person thought to come tell the handicapped guests not to panic, it was a false alarm. The bathtub was not accessible to someone in a wheelchair. There was no shower seat in the bathtub. The good: The location is great because it is next to the Target & Walmart and highway The staff was very nice. The snack bar was convenient. My lasting impression, the Marriott brand has seen a severe decline in the past 10 years. This particular stay was the final straw for me to say I will no longer book Marriott brand hotels. They're no longer wo

We did not get the room we booked on line. We asked for a suite 2 rooms each with 2 double beds. NOPE! Not the first time either