Overall Ratings & Reviews MainStay Suites Houston NASA/Clear Lake

The front desk staff and workers around the property were very nice and courteous. The rooms were spacious with the 2 queen suite having two rooms, a kitchen, and living area. However, it is in need of some serious renovations. There was a large quantity of what appeared to be mold in the bathroom, and the sofas had multiple stains. The shower handles were not screwed in and made it difficult to adjust the temperature. There were also many gnats flying around. 2/3 Tvs worked well and could connect to Netflix and YouTube.

Mold in the room

Staff was exceptionally friendly and he

Wet carpet, wet sofa, bad smell.....a huge cockroach

Terrible. Got there my roo. Was not ready, they switched me to a studio. First night, i wole up to a bug crawling o. My leg and found another on top of the mirror. They would've change my room and told me the maintenance guys was off, on a Friday. I stayed at my daughter's house and came back Saturday and checked out. No one had been to my room and no sprayi g happened. I was yold the exterminator was there on Wednesday and the bug scatter. Do not book here. The guyI checked out with was really nice. He said his manger was going to check me out remotely and credit my last two days ( should have been at leadt three days). I am still waiting for my refund.

Roach motel. Pest control even came to each room during my visit. Management knocked on all the doors and multiple of us had our doors open so the pest control guy could spray. I still had roaches for the remaining 2 days of my stay. Was waiting on a family member to be discharged from the hospital next door which made visits super convenient which is the only reason I stay. Staff was super friendly though. Place looks nice and clean to the eye but there’s just a German cockroach issue.

Worst stay ever!!! The TV did not work and would randomly glitch (the cable antenna was Jerry rigged with a spark plug and another cable), the room was not cleaned (crumbs on and a napkin on the floor from MOD pizza - We did not go to MOD), there was a roach in the sink, the shower did not have any soaps to shower with (they were missing), the bathroom sink stopper was broke, the couch had stains, and the ac had specs on mold and dead roaches on it… and of course manager was not in during check out and was told she was going to call me the next morning (and did not) and when I tried to call the phone is a busy tone constantly…

There were Roaches in the kitchen and on bed. The place is gross. DO NOT STAY AT THIS PLACE.

Very humid in the whole property. Strong mold smell in the unit I stayed. Got a welcome card on a side table together with a cockroach running next to it. The bed felt damp and the sheets had strong odor as if being used. Asked another set of sheets. They came warm but still have similar used odor on them. Mold on the AC air outlet. Front desk was nice and tried their best.

Room smelled. A lot of maintenance details needed

Carpet was not clean. People next door were very loud, and there were many empty rooms we could have been in NOT next to anyone. The room was not up to the standards we expected, even at this price range. They also required a $100 deposit for incidentals on top of the already paid price of the room. Will not go back!

smelt bad

Excellent staff, starting with Courtney at the front desk, John, maintaince, & everyone else

The employee working the front desk was very nice and helpful (I believe her name was Destiny). However, the room was quite dirty and poorly maintained and the entire building smelled strongly of urine. My 2-year-old daughter pulled drug paraphernalia out of the couch cushions, so be sure to check everything thoroughly if you stay here with children.

The hotel was dirty, smelly, and not clean at all. The front desk girl was very nice and polite and really tried to accommodate me.

Very clean and friendly staff!

We stayed here this past weekend and its probably one of the worse stays we've ever encountered! The smell in the hallways and inside the rooms are insane. The TV's didnt work. When we called about it, we were told that it goes "in and out"! I guess it went out and never came back in! The bathroom doors didnt close properly so they can lock. The sink faucet for hot water takes 2 people to turn on its so tight, and when you do turn it on, it leaks everywhere. On top of that, theres a 100 dollar deposit, which i understand, but i think we should charge them 100 dollars for even allowing people to stay there. Never again!

Very poorly maintained lot of damage and missing hardware cockroaches everywhere in the room

Loved the rooms, the property management is great, and its in the perfect area 5 min from nasa and 10 min from the malls. Will stay there every time we are in the area

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