Staff were all very friendly at reception. The staff member on duty at the pool reception early (7 am) Sunday morning was more interested in watching his screen than talking to us. The rooms are spacious with generous sized bathrooms. Furniture and fittings are all a little worn looking but perfectly adequate for our trip.

Room looked dated, shabby and in dire need of renovation.

Didn’t realise that we would be in a room designed for disabled guests

Very comfortable bed and great power shower.

Clean room

Basic but great for everything we needed

Good

Was great

Served a purpose. Although for £130/night disappointed. Toilet was leaking, shower was tired and no slip mat or hand rail. Beds were hard with thin covers. Air conditioning didn’t work properly and just blew cold air all night. Needs facelift. No water in rooms. Decent bar area and gym. Parking was £8 for overnight stay…

Nice pool, big room deffo stay again

Very well equipped and lovely quiet room with super coffy bed. Would definitely come here again if in the area.

We had a five night stay in total. Our room was upgraded so we were in a large and newly refurbished superior king. It was quiet, clean and very comfortable. Staff were very helpful. We enjoyed our stay.

Overall really good. Pool and jacuzzi are a really good feature and staff very helpful. Room had a smwll of humidity but everything else was ok.

The room was comfortable and generally well maintained, but unfortunately the cleanliness of the in-room amenities was disappointing. The coffee mugs were not properly cleaned, and the electric kettle had significant limescale buildup, which came out every time we tried to heat water. We requested a replacement kettle at night, and while it was slightly better, it still had similar limescale issues. For a brand like DoubleTree, we were expecting a higher standard of attention to detail. Overall the stay was okay, but better maintenance and cleaning of basic room facilities would greatly improve the guest experience.

Lee was amazing Very friendly and helpful x

Cold showers Pool changing rooms dirty Was not aware we would need to pay for parking on top Was told we couldn’t request adjoining rooms as we’d book through you..

On returning after a long day at work the supposed cleaning of the room consisted of just throwing the quilt on the bed, no rubbish was removed, the Tea and coffee wasn’t replaced (so no tea and coffee was available) the place was a mess

The room was clean and staff were all pleasant and friendly. We did have an issue viewing the menu in the room via the TV to order room service and so had to take a picture of the one in the bar instead.

Dirty bathroom with sticky area on the floor. The whole room smell like urine the whole time, The shower drain was clogged and not letting water through, very noisy room with door slamming every 5 minutes. I thought the Hilton chain would give me at least a good night sleep but it was worst than a travelodge …Will not come back again.

Room was spotless. Disapponted that it was a stay for our wedding and i had informed the hotel but no mention upgrade or anything. Yet our friends were upgraded