Overall Ratings & Reviews MainStay Suites Mt. Laurel - Philadelphia

Staff did their best and addressed my issues quickly but the torn carpets, broken door and backed up toilet was not okay.

What really made my stay here great was the staff. They were incredibly down-to-earth, helpful, and quick to respond to any concerns. When I first checked in, the room I was given looked worn out, especially the couch and carpet, which were clearly due for replacement. I brought it up to the front desk, and they immediately changed my room without any hassle. The second room was excellent and had everything I expected from an extended stay: cooking utensils, a clean and comfortable setup, and a welcoming atmosphere. Parking was easy, and the Wi-Fi worked perfectly throughout my stay. The only hiccup was being overcharged at checkout. Thankfully, the manager handled it promptly and professionally. Every time I called to follow up, someone answered the phone, apologized for the error, and provided updates on the refund. Despite the rocky start, the service more than made up for it. I’d definitely stay here again.

okay here is a genuine review. we travelled to jersey for an event. the hotel is used as some sort of homeless/voucher program that is obvious from the start . you need to know that going there. yes there are people hanging around , there was a woman nodding out on the sidewalk, and the tenants who live there aren’t very respectful to their “home”. we had no idea that was the case when booking because it does look like a nice hotel. that being said , the staff was kind to me and my family , we had no issues with anyone on the property , we weren’t hassled and it wasn’t loud inside or out. we slept well and had a fine stay. it’s not the cleanest and it’s not the nicest place and there are busted cars in the parking lot and cops do patrol the lot but it did the job and we got a good nights sleep and moved on. the manager and staff did the best to make it an enjoyable stay..so make your decision as to what you’ll accept at a hotel .

Terrible dirty roaches

Staff was very nice and accommodating. Hotel is a bit dated and does not look like the pictures. Pet friendly. Although room was dated, room was clean.

Extended stay with mini kitchenette was convenient however the clientele was not expected. Was used for low income housing and emergency living. Should not be advertised as it was. Constant noise, cars, doors, kids, babies crying, people yelling.

The room was very dirty and unsatisfactory I wouldn’t recommend anyone stay there people were sitting on my car and very disrespectful I will never stay there again

If you do the hotel thing often. This one is for you.

The moment we checked in and opened the drawers in the bedroom roaches came out. We then walked around the bathroom to see the previous tenants clothing hanging on the back of the door. The shower wasn't cleaned, we saw people's hair in the shower. The bed in the master bedroom was broken. if you sat on the left side of the bed the right side went up in the air. Behind the door had blood on them and numerous fingerprints as if they were never cleaned. The doors didn't close all the way. We even went to Walmart to buy roach spray because it was disgusting. Downstairs in the lobby and outside there are numerous suspicious people walking around and roaming, making it very uncomfortable/ especially to stay with a child. When bringing these concerns up to the hotel, they never offered an apology or anything to fix our concerns. We could not stay the night with these conditions and had to book another hotel because it was just that bad. Do not recommended this place!!!

We had the 2 bedroom suite and we loved it the beds are queen size and you still have a nice size sofa bed. Full size fridge and stove and a microwave. This room is great. The staff is polite and willing to help you. The only downside is no pool or breakfast.

I had a great stay.

The door to the outside old not lock. The inside doors had no handles. The room had holes in the walls. The sink was held together with duct tape. The drawers were broken. We left when we saw the cockroaches on the walls. We did not stay and had to cancel some of our plans since it was 830pm

It was a bit dirty. If you can tolerate it, a good place to stay in

Nice place

poor customer service

The room needs attention. The condition was poor. The kitchen area had an odor, the walls in the room were marked up, the doors were scratched, the were 3 remotes for the TV’s and only one had batteries, there was a screw sticking out of the door. I wasn’t asked to provide a credit card for incidentals, thankfully I’m not worried about me and my guests destroying the property but maybe consider taking incidentals from the other guests you let stay there. Overall, needs a lot of attention and maintenance. Thankfully the beds were clean. The parking lot and clientele were sketchy. Witnessed a drug deal right in front of the front desk outside. Probably wouldn’t stay here again but it’s sad because the property has potential.

The staff was friendly and helpful. The room wasnt what i expected. And i was asked if the 1st floor was fine, but i didnt expect the walking at midnight. The a/c was on and i notice a slight odor. I turned in off and the room was freezing. I was extremely tired so I didnt complain as its was only for a night.

Best place ever. Friendly and accommodating people. Best management and up to date clean rooms. I would recommend mainstay for any occasion

Mainstay had the best employees ever. The managers are the best and completely reasonable. They make sure all of your needs are taking care of at all times night or day. The rooms are extremely clean and beds are comfortable. I would recommend mainstay to anyone for any occasion. They are equip to handle all your needs. Business or pleasure. Hands down the best extended stay I’ve ever been too.

The room was clean. There were small wear and tare on the sofa.