Overall Ratings & Reviews Staybridge Suites MYRTLE BEACH - WEST by IHG, an IHG Hotel

This stay is trash. The room we booked wasnt the room we got. (Booked king suite got a queen single). I went down and asked what the deal was and she said thst my room was already sold beforehand. They dod upgrade us to a 2 room suite with a king and a queen bedroom. However, the whole floor smells like mildew and there are drywr fans blowing on the walls in the hall. There is unknown material in the closets floors that looks remotely like dog food. The smoke alarm is continuously beeping and they told me to take it off the wall to silence it since nobody was around to fix it. This is after i had to walk down to the lobby becausr none of the 3 phones in the room actually call the desk. Oh and the sink has a trash can under it to collect the leaking water. We would have packed our things and left if there was even one room available at a compareable hotel. Do not stay here. It is awful.

Pool was great and breakfast had many selections. I would stay there again!!

We love the one room with 2 bedrooms with. Specially traveling with kids and elderly. Also come with the full set kitchen. We love it so much . And the location is convenient too

The room was spacious and clean. My family and grandbabies fit comfortably in the two bedroom suite. However, one of the bedrooms had a terrible smell (wet, damp and sewer-like). I mentioned it to the front desk upon check out but I wished I would have said something sooner.

DO NOT Stay here. The hotel and room itself was a pleasant stay. However, when I returned home I realized that $1,831.76 was taken from my account on 5/25. Today is 6/12. The lady at the front desk mentioned that my Expedia stay of 1 night was changed to 10 days. Why?? The GM, Monica, is never available to rectify the situation. At this point, I'm seeking legal action. If you stay here, please check your bank accts after your stay to make sure they didn't accidentally add a "0" to your 1-night stay like they did my family. There is no corp # to call as this is a franchise. Monica will be your only way to escalate. Good luck!

Great hotel!! Will be back

Nice hotel a little farther away from the busy beach but still close to attractions

Clean and quiet

Ok for a pet hotel, needs to be updated in bathrooms. Kitchen needs more utensils.

Staff was very nice. Room was dusty and needs some updating. The queen bed was uncomfortable, it had a sway spot and uou could feel the springs. The sofa was worn and somewhat dirty.

Breakfast was great

Cancelled the reservation with no notice

We enjoyed our stay here. The location was perfect for our purpose. The staff goes out of their way to make sure you are happy. The breakfast buffet was great with a lot of choices.

Mattresses were horrible spent 2 nights sleeping on loveseat. Found last customers hair oil when closing living room curtains. Slow to clean up messes. Family with kids left popcorn spread from dining area down halls at social. When breakfast started in morning , popcorn was still all over from night before. Staff was nice, breakfast selection was good they even had evening social and offered food and drinks. If it weren’t for inability to sleep I might have overlooked the mess as a shortage of staff problem. But at the price point I paid I was very disappointed.

great stay

I’m in love with staying there !!!

Great place to stay. Was a last minute reservation it booked at a great price. Rooms are comfortable and clean.

Great place to stay at a reasonable price.

Clean and well maintained, very enjoyable stay!

Large rooms, separate bedroom, nice kitchen. Broken sofa bed and dirty kitchen. It is my favorite hotel in Myrtle Beach