Overall Ratings & Reviews Spark by Hilton Winston-Salem University

Check in was a breeze and Victor was incredibly nice and helped us find the perfect room. The room was clean, comfortable and well appointed. Indoor pool was clean and the kids loved it. The pool hall though was extremely hot, like a sauna. Breakfast offerings have been trimmed to only cold items. Not a vast variety but something is better than nothing at all. Manager was attending to the stock and was so very nice asking how our stay was and thanked us for staying. Every employee we encountered were incredibly nice, asked how our room was and thanked us for staying. Felt very welcomed and very happy with our stay.

Room was clean and comfortable. Staff was friendly and helpful. Breakfast offerings were a bit sparse, but adequate.

Great hotel to lodge

All good

The staff were so friendly and helpful. The place was very clean. I would recommend this hotel to family and friends for sure. The only thing negotive I would have to say is that the coffee was to strong. Lol. Yes I say that with a laugh because some people like strong coffee.

Hotel staff was great. Room comfortable. Wish there was in room coffee, and the water needs to be hotter in the bathroom. Would stay again.

Had water leaking from the ceiling in the bathroom at 3 AM. It took almost an hour to get it cleaned up and stopped. We would like a full refund for the evening.

Unpleasant experience . Front desk insisted we had not pre/ paid even though I showed him my hotels.com receipt . I felt somewhat tricked into swiping my card for a security deposit but then he also charged for one night . So I was charged twice for one night . It took a lot of arguing for him to agree to call the manager and reverse the charge . He was telling me he knows how to do his job but clearly he did not . So not just making an error but insisting he was right . So unpleasant . Ended up staying in Winston Salem two more nights but stayed elsewhere . Will not return

We originally booked at another hotel down the street and had a horrible experience so we moved to The Spark. It was better than expected and a wonderful stay.

Perfect place to stay! We would stay there again.

The receptionist Olivia was friendly and helpful. My room was clean and smelled clean.

Sadly, after I checked in and began preparing for the next day, I found that not only was the small fridge not working, but neither was the TV. I will admit that I didn't call the front desk because I was only there for one night. When I got up at 5 am to head to work, I also found the shower drain in the tub clogged. This hotel is clearly NOT worth $249.00

We were in the area for a mid-week wedding and enjoyed our stay. The grounds were clean, the staff very friendly, but the choices of breakfast were minimal (cereals and breads).

The property was very noce with great services. The only issue was that google maps took us to the Double Tree by Hilton instead of Sparks by Hilton which was directly behind the other hotel.

Staff was very nice and the bed was comfortable. The property/parking area needed to have someone walk around and pick up all the trash around outside. Also the gym was closed and couldnt be used.

Quiet, right off highway and convenient.

Overall decent stay for two nights

I love Spark hotels, and this one was right up there. Super clean, friendly staff, and great location.

Good.

Clean and quiet, polite and friendly staff