Overall Ratings & Reviews DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

I seen a mouse in hotel bar

Needs improvement on service

Service was good but not great when I checked in. Room was nice but definitely could have used some more cleaning and some updates done. Overall it worked for my purposes. The view was nice though

Location

The hotel room is dirty and they don’t do room service. No room cleaning during the stay even we asked for it. The price is too high for the quality. Very disappointed.

Just a very average hotel. Walkable to the hall of fame, but not much else around there. Breakfast was a small buffet that was $25. It’s an ok hotel but I would never stay there again.

Room was large and comfortable. Staff was fantastic. Good proximity to Rock Hall Of Game, science center, Browns Stadium, and walkable to many other areas.

Na

I like the location. I stayed there before. However, the garage elevator was out of order. We had to tote our baggage up and down three flights of stairs. Using the stairwell at night is a bit scary as security does not really have much of a presence where it is dangerous. In the room, the sink was clogged. I had to unclog it three times during our stay. Also, the bathtub was back up, and I had to flush the toilet two or three times after using it. The $25 breakfast buffet featured hard and cold scrambled eggs. Very rubbery. Everything else was lukewarm and mediocre. The bright spot of the stay was the delightful lady who tended the breakfast area. She was charming and delightful. In fact, the staff both checking in and checking out very also very cordial. I have no problem with the people. My gripe is with the physical plant.

Clean’ quiet and a wonderful front desk staff.

Avoid going to the breakfast... its $30

We enjoyed everything except it wasnt near any shopping.

The outlets didn’t work.

😎

The staff was very helpful, the shuttle was great, bar area was nice and friendly. Great location. Some attention to cleaning would be better, windows in room were all dirty, bathrooms very small, only one towel rack. Fresh paint would help a lot.

My room was not clean. The bathroom floor was sticky. The bathtub floor had dark smudges. The bed smelled odd. It was not at all what I expect for hotel cleanliness. I also think my floor was slanted because the dresser drawers would not stay closed.

The hotel is tired and needs money spent on it to bring it up to date. The walls fixtures are worn and marked. The room itself is also worn and it wasnt cleaned to a very high standard. Behind the TV until and under the desk as thick with dust. In the bathroom there were hairs all over the floor and around the toilet. It is noisy as it is next to a small air field and also the train line is right behind it too so I was woken up by train horns at 4:30am and then helicopters later in the morning. The staff however were great very helpful when asking for recommendations or if I needed assistance. The free shuttle bus is a plus point for any guest. It could be a great hotel if some money was invested in it.

This hotel was clean but dark and unwelcoming hallways, tired capeting, elevators, etc. Staff was pleasant. They did not have info that I could find on dining etc. options in the area.

This hotel has seen better days. Maybe in the 1990s. Everything is dated and worn. Tears in the hallway wallpaper, tears/holes in my ceiling tiles, large stains in the tub, broken elevator in the parking garage. Shuttle service locally was convenient and staff was friendly.

Great location. Very walkable. Pub had great food and drinks. Starbucks in lobby. Nice sized room with couch.