Overall Ratings & Reviews Extended Stay America Select Suites - Richmond - West End - I-64

My reservation was canceled. The hotel lobby was closed, but I called the number, and someone came to help me as a walk-in check-in. Thanks! The room was clean anyway.

My stay was actually quite pleasant.

Awful property in rough condition in an excellent area (we lived there at one time) and would have never expected that.

Check-in was quick. My room was standard size and clean. That's all that matters.

Exceptional

Not worth the money.. worst place I have ever stay.. be warned !

I had an overnight check-in, and it was quick. The front desk was helpful. I read all the reviews when I made the reservation, but I didn’t have many choices. At first, I was disappointed, but once I checked in, it wasn't bad at all. The room was clean, and the service was good. I learned that having high expectations can lead to disappointment.

No ice machines, tv didn’t work, had to move to another room bc ac did not work. Overall: I would not recommend

Rooms outdated. TV very small. No elevator.

I purchased the room through Expedia. When I arrived to check-in. The clerk confirmed my reservation, but then said unfortunately they have no rooms available. Why take my money knowing you didn’t have any rooms. A waste of time and now I have wait 7-10 business days to receive a refund. I will never try to stay there again.

My skin still crawls when I think about my stay. I knew it was going to be a bad stay when I saw the outside of the building. There was no upkeep or curb appeal. I ended up going out and buying cleaning supplies and sheets for the bed and still felt dirty. The shower was subpar and the towels were paper thin, I’m glad I bought a bath towel while I was out. Save your money and get something a little more expensive because you are going to get what you pay for with this hotel.

Room.was clean , staff was very help full and also its was a quick check in process .

Was a clean and front desk person was friendly and also was quick ckecking without any Hassel.

Nice quit place

Good

Clean room , nice staff,

Exeptional

The room and the bathroom in particular was one of the dirtiest I’ve ever stayed in.

Room was clean and also property was quite . Didnt see anything to make me feel unsafe .

It was quick checking process . No hassel .