Overall Ratings & Reviews Extended Stay America Suites Kansas City Overland Pk Nall Av

Normally don't have a problem here but this time the room was filthy, my feet turned black walking on the floor, there was hair on the shower curtain, no internet in the room and when we inquired we were told we could call their wifi people, and the ac/heater was so loud we could hardly hear the TV when it kicked on and when we turned the TV up to hear it we were afraid it would disturb the neighbors, overall not a great stay and will probably choose a new place to stay next year

This property is in a good area and it was very convenient for my purpose to be in town.

The room was clean. The layout picture for the room wasn't accurate. No sofa, and no separate room for the kitchenette. The cooking articles weren't available as advertised. No coffeemaker or toaster available as advertised. The TV was internet based, but our wifi was so poor that the TV paused and glitched every few seconds. Several plumbing fixtures were broken. We will not be staying with this company ever again.

Conveniently located to Convention Center. Used the coffee bar in the morning, liked that it included hot water and tea bags. Could not get the TV to turn on or change channels with the remote-needs new batteries? Front desk clerk was friendly and helpful. Room was clean.

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The room was clean and very comfortable

There was rust in the bathtube. There was rust on the microwave. I am glad I brought my own sheets because theirs had bleach stains and looked dirty.

Clean room hotel needs updates. When overbooking please call guest to let them know the room they requested wont be available.

Easy check-in experience

This facility was all that was available where we needed to be. It is not a typical hotel. It is very very basic, i.e. no in-room coffee; no cups for water. I guess it's meant for folks to live in more long term and renters have to bring their own stuff. Not what I was looking for. And the coffee machine at the entrance was out of order the first night! Not a good experience!

Kitchen not equipped. Battery very low on tv. Blinds on windows, but no curtains. So lights from outside kept room lit up. Only muffins and snack bars for breakfast. The staff was friendly and if we asked for something they got for us. Of course we had to go after it.

I was seriously disappointed. Not only was the phone in my room not working - the cord was actually cut. I reported the issue on my first night and nothing was done. While I can deal with outdated furnishings, the drawers in the dresser fell apart when opening them. The kitchenette was also dated and about to fall apart. Also, there is no dishwasher and dishes/pots & pans must be requested from the front desk.

Everything abou our stay was amazing!

Great value near everything!

Toilet in room barely operated.

Unfortunately the room was really dirty. They didn't have housekeeping.

Inside of the building seems to be older, clean but not kept up to day. Hard to find someone to give direction as to how to access the wifi. The property is in a corporate area with limited food options, but several fast food chains that are within a walkable half mile. Not a bad price for the area hotel/motel market.

Clean and Good customer service from the General Manager

Property was good for pricepoint but ceiling needed repairs, shower curtain had hair on it, pillows were thin as paper.

Front desk person very pleasant and helpfull