Overall Ratings & Reviews Hyatt House Herndon/Reston

Air-conditioned in the room makes louad noise and I was told nothing they can do. Cleaning is also not available on weekends.

I was really impressed with the rooms I stayed in for the price of the room. Each was a mini suite with a full (mini) kitchen, king-sized bed, and pull out sofa bed. I needed a lot of accommodations as my sister got sick when we arrived and I had to move to a different room. Service was excellent.

The room suite was great and clean

The breakfast buffet was excellent. The bed was comfortable. Refrigerator and microwave came in handy. On the third day we had a problem with the toilet not working and the cold water wasn’t working from the bathroom faucet. It was late and I called front desk who said they would call maintenance and get back to us. They called back and asked me to check again and it was still not working. They said to wait about an hour and try again. Because it was now 10 pm, I went to lobby and asked them to put us in a new room which they did. It was an inconvenience to say the least.

Not well kept. Noisy rooms and no housekeeping for days together. The place is old and there are better options around the area for similar price.

Great to have a suite option with 2 separate rooms and a full kitchen + living room. Building showing its age but well maintained, clean, and quiet/comfortable. Really good option for small family stay

Clean for a change from most hotels today when traveling….It is older and needs some updating but there wasn’t any mold in the bath/shower, towels were SOFT and sinks and toilet were clean….Bed was comfortable….

Breakfast

The staff was very friendly and helpful for my stay. Ivan wheelchair and had one of your accessible rooms. I appreciate the rolling shower, however, the bench that's in the shower couldn't go all the way upright because of the grab bars. The hose for the shower head was too short to rinse off completely. Also it would have been nice if the door closure could be set at a lighter setting. Thank you again for listening. I do appreciate the effort you did to make through accessible. I'm hoping my suggestions will make this room in other rooms even more accessible for people with in wheelchairs.

a very convenient and affordable

It was small and intimate. Enjoyed the amenities. Would be nice to have shuttles pick-ups from the airport

Great customer service

I like nothing about this hotel horrible, for example the front desk person he never talk to me. He was talking in the phone when I was there and he checked me he didn’t said one a word to me he talking He was on the phone the coffee in the breakfast was cold ?

Stayed here quite a few times great experience every time.

Awesome staff and GM

Great facilities

The room was very nice! I did not expect to have two bathrooms!!! And love the fireplace. The set up was very nice with a full refrigerator, stove, and even a dishwasher! Also, I’d like the set up of both bathrooms with a nice area to get ready outside of the shower area. I would definitely stay here again!!

Just easy, affordable and nice!

Very accommodating with my senior cat and refunded me when he didn’t make it after his vet appointment that first night. Such a very kind and understanding group of people. Met the resident manager as well, such a lovely lady with welcoming tones and a passionate care for her stays

It’s a great property to stay in with family , food is good , very friendly staffs …