Overall Ratings & Reviews Comfort Suites Lombard - Addison

Check in was difficult. We entered the lobby and no one appeared to be working the front desk. We called out asking if anyone was working several times, getting increasingly loud, and received no response. We found one of the room attendants and she was unable to assist us. Finally, after a 10-13 minute wait I called the hotel and someone answered and finally showed up to check us in with a very dismissive attitude. I don't know if this was the desk attendant or not but I was left with the distinct impression that I was bothering her by wanting to be checked in. I travel frequently, and can honestly say it was one of the strangest and most unpleasant check ins I've ever encountered.

I was extremely impressed with the quality of service and property.

Recommend

Just stayed there June 19 and checked out Saturday. Amazing hotel very quiet at night. Didnt get to eat breakfast so i cannot speak about it. FREE PARKING!

Everything was excellent

Went to a room where is wasn’t clean food was left in the refrigerator from previous guest

My stay at the hotel was amazing. All the staff were very friendly. The room was very clean and anytime we needed anything we were accommodated. I would definitely recommend this hotel. God bless and thank you for your.kindness

Excellent service Very clean

Low water ptessure. Noisy at nighttime

Weekend rates are excessive compared to weekday rates. Water pressure is regulated to VERY low on hot temps. Rooms comfortable and clean, quiet , breakfast typical, coffee machines broken. Do more research before staying for better locations closer to Chicago.

Thr shower doors were new. Did not stay closed, put on wrong. New sink cracked, sink drain was rusted. I have pictures. Asked for more hangers, she said no thats all they have. Booked a 1week stay only 6 hangers for 2 adults. Checked out nect night. Just discussing.

Breakfast options were very limited. As in one type or meat and one egg option that’s it. Along with the normal breads cereal waffle. On the first night I noticed a few ants but no big deal we killed them and moved on but by the third day there were ants everywhere. All over our jackets that were on top of a chair and on the walls and floors and luggage. We were on the second floor so I can’t imagine how much worse the bottom floor would have been. At that point I was fed up we were offered the next room over which still had ants but not as many. Will not return.

Pros: Decent breakfast options including eggs, bagels, fruit, and waffles. Bathroom was clean. Convenient location with parking. Blackout curtains. Cons: Room did not feel clean with stained sheets and furniture. Paper think walls so you can hear your neighbours and people in the hallway. Overall would not stay here again.

Stay was good with all amenities provided. Clean room and good room service.

None

Well kept

Our toilet didn't flush and they gave me a plunger, which still didn't help the unflushing toiket. The bathroom had shampoo or shower gel stains on the wall when i first checked in. Checked in Thursday and by Saturday our room was filled with trash. Asked the front desk when the housekeeper was coming and they said housekeeping is only available for rooms with 3 day bookings even though we weren't leaving until Sunday.

Their was no heated pool that was the only reason we came their was 100 dollar deposit but o line it said 50 me and my children came to use the pool the lady complained about the kids being loud in the pool mind you they are only 5 and 10 and my daughter is autistic we left 30 min later because of it their should be a sighn regarding the pool heater not working on the website

This property was by far the worse hotel I have ever stayed in for a vacation. To start off walking in and checking in was completely weird. A white guy was in the lobby and the front desk receptionist was trying to make him leave and he wasn’t leaving at all she had to call the police. Checking in there was a problem with using a debit and or credit card and the receptionist knew that and was basically like whatever do you have cash if not I don’t know what to tell you. And then upon finally checking into the room walking in the room stunk so bad it had a very bad closed in odor and you can smell the carpet has not been cleaned. The curtains were filthy completely nasty the sheets were dirty and full of specks of black stuff. The water in the bathroom shower NEVER got hot we had to wash up in the sink. The pool was DIRTY pure dirty you can see the dirt floating around and the walls in the pool area was dry rotted. This was theee worse stay ever and we came for spring break. If I could I would really want my money back I’m so disappointed. Please do not stay here or waste your money.

Thanks u