Hotel took a mandatory deposit of £40 which you had no choice about. And said that after you checked out of being your account after a couple of days after four days, it still isn’t in the account.
Staff is saying it’s been sent, but it hasn’t been sent yet. I stated at the time I didn’t want to use the mini bar which was poorly stocked anyway.
It just seems very unfair that you have to do this and when they say they’re gonna refund your money, they don’t