What a beautiful hotel. The staff was professional, friendly and very helpful. They offered dining options, arranging taxi service, recommended sights to see and outings - they even offered to make a hair salon appointment for me. The room was perfection- spacious, clean -it felt 'spa like'. The breakfast buffet was exceptional with a very attentive wait staff. We had drinks at the roof top bar with exceptional views. You couldn't ask for a better location. I'm returning to Florence next spring- this is exactly where I'll be staying !