Shower was useless

The staff were very friendly polite and helpful. The hotel is just a bit tired x

Parking situation weird - it's a free-for-guests car park in a sea of paid-for car parks - but it's not monitored, so Everybody and their uncle tries to park there to save on parking fees. Staff nice but the hotel is WORN OUT. There's no other way to put it (Unless you want to say "threadbare"). The carpets are worn, the furniture is worn, the public spaces are worn, the guest bedrooms are worn. If the bedroom had been in a B&B any self respecting host would have replaced the worn-down-to-the-backing carpets, would have replaced the flaking pleather on the desk chair. Accor on the other hand says this is perfectly acceptable and thinks if you're fool enough to stay here it's only what you deserve. Expedia (and others) mention the hotel has ac in the rooms. It doesn't. The windows only crack open a little so in warmer weather (ie last night) it's just stuffy. Opening the window also means you get to hear all the goings on locally - including a woman Bellowing to her boyfriend (?) to "give me my money"for half an hour in the early evening. Followed by a 1am chorus of a gang of folks yelling at each other about somesuch or another - you could hear windows in the hotel slamming shut in response lol. Yeah stay away, it's not worth the aggro.

We had a gd time we went 2 get away for a few days the staff at the front desk were so nice n helpful we were hot on sat n i phoned 2 reception to see if they had a fan and we had one in minutes very efficient we enjoyed our stay

Interesting old building, obviously well renovated in the past. Nice friendly, helpful staff. The room was basic, clean and comfortable but looking a little jaded and in need of less worn looking furniture.

Clean room unfortunately very poor shower No internet and lack of parking

The staff were amazing. My concern was the condition of the room and bathroom. For just shy of £150 per night it was shockingl and a reasonable charge would have been £60

Hotel built into an old water mill. Rooms were fine. Staff were helpful (front desk and bar). Food was adequate (bar food). Walkable to all kinds of museums/art galleries/churches.

Very dated bedroom and bathroom. Thin duvets and pillows. Dated carpet. Clean enough.

Firstly the location is excellent in the middle of Perth, additionally the staff are extremely friendly and helpful. The hotel has a nice bar area near reception and apparently the breakfast was very good. In terms of the rooms though, they are extremely dated and in need of a major renovation. I stayed with a group of golfers for 3 nights , but if this had been with my wife I would have been extremely disappointed tbh, I actually think a travel lodge would have been a better option.

Hotel was comfortable and clean but the room condition was tired and could do with a freshen up. Pleasant staff. Nice bar, restaurant shut (on a Saturday night?) but you could order food in the lounge. Very annoying was having to pay for public car park as the hotel car park was full with cars that quite obviously were not hotel guests. We watched people arriving in their cars, parking, then going and doing their shopping. Hotel should have a system of ensuring only guests can park in the hotel car park.

The amazing water mill was a stunning and unique feature of the hotel. We found the noise of the water flowing throughreally calming. Our room was lovely and clean. The toilet was nice and clean but it was tired looking just needs upgraded. Overall a very enjoyable stay.

Staff very friendly and that was fine. Room had a cracked wash basin held together with a glue type tape. No hooks in bathroom for hanging clothes you didn't want to hang on the floor. Expensive mistake.

The room was very basic and the breakfast products were cold. The hotel is in a great location, the staff are very friendly and professional

Friendly staff upon arrival. Ordered from the restaurant for dinner, was delicious meal. Room was clean and tidy and had black out blinds. Could occasionally hear other guests though nothing to complain about.

Walking distance to town and free parking.Plenty restaurants & lively pubs.Have stayed here before so know what to expect.Breakfast was good on both days.Good nights sleep.

Good central location. Everyone was very friendly and helpful.

I paid for an upgrade, Lord help the other rooms is all I can say. The bathroom has nooks and crannies from previous paint jobs and its seeping brown stuff in the cracks. It was very noisy outside. The safe was not working. My key card was not working which happens. Maybe I look trustworthy but when I asked at reception for another card, they just asked for my room number. No proof of ID or hotel card slip with my number on. Thank goodness there’s chain locks to put across the doors

It’s an old water mill with a stream running under the bar /lounge which can be seen via glass viewing windows in the floor. Unfortunately there is an awful damp fusty smell in this area making it quite unpleasant to sit in. Also safe in room broken and unusable, kettle lid broken meaning it doesn’t switch off automatically. Hotel is very tired looking and in need of an upgrade.

Good location near shops and station. Friendly & helpful staff Good breakfast Pretty and peaceful little garden