Overall Ratings & Reviews Hilton Garden Inn Owings Mills

Clean rooms, clean pool area aside from hot tub having a strange smell.

There were tiny ants on the air conditioner unit

I have stayed at Hilton Garden Inn on most of my visits to Maryland. This was my only uncomfortable experience. Dirty gunk was coming up through the drain in the tub, ants were in the sink for some reason so I ran water to flush them. The bed was not comfortable and there was no sofa chair to sit in. My husband has Pancreatic Cancer and Parkinsonism and needed a decent chair, not a desk chair. It’s sad that you have to sit on a bed for your entire visit for as much as it cost to stay in the rooms. It’s just not a comfortable feeling. The rooms could also use a full size refrigerator like Home 2 Suites. That’s where I will be staying from now on. I try to stay at places located to my son and his family but not to be uncomfortable. Other than that the staff was friendly as always.

Property accessible to nearby restaurants, groceries, gas stations. Room price could be lower.

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Nice hotel and great staff. I did know we had to pay for breakfast but the french toast and pancakes were delicious.

Pillows were the worst I’ve ever had at a hotel. Cleaning crew didn’t understand English had to ask front desk for towels and coffee Room was not made up even though we had 2 nights

Hot tub

Nice place friendly people to deal with

the property was very nice and clean. the staff was very friendly and helpful. the room was spacious.

Our room was very dusty not very clean. I called for pillows, towels & sheets the response i received was "if you want to come & get them?" I gave no issue with going downstairs but that response was rude. The dust on the lamps were heavy. The property was not clean. There was a dirty band aid on the yellow squared couch as you walk in.

I felt misinformed! I had chosen the room which sleeps five and when got there the room I was give only had the two smallest ever double beds! Hotel reeked with weed smell everywhere! Blankets were so harsh and felt like I had sand on me! Ridiculous. Staff was ok but I would not recommend it to anyone especially for $485 for 3 nights! Pathetic!

This location was a last minute need. Checked off every box of what we expected in a quality hotel.

Excellent

Nice clean room and shower

I was charged twice 200.00 and the person who helped me didn’t apologize or even give me a credit for maybe a snack or breakfast just to kind of smooth things over. She just dismissed it like it was nothing.Wow such great customer service.So disappointed:( other than that my husband was happy.

The hotel and room was very clean. The staff was very professional and helpful. Would like to have been able to get an extra pillow for my husband.

This was such a good place. Friendly staff.

Loud music next door all night arguing and fighting in the hallway numerous times throughout the night

The desk staff was great for check in and resolving a difficulty when the entry key battery died.