Overall Ratings & Reviews Lords Plaza, Surat

Staff is very courteous. Food is good. Lacks cleanliness.

We found the bathroom in a disgusting state.

Key card had multiple issues and check out wait for luggage to be collected was so slow

Found Cockroach in the Room, Had to switch Rooms, also the Keycard kept on Not working, staff service in Bfast is too slow and reception needs to Be faster during check In

I had a pleasant stay.I was at the hotel for 10 days. The club room was very nice. The staff were always ready to assist and very helpful The only feedback I have is that they can improve more on maintaining a higher standard of cleanliness. I highly recommend the food at the ground floor restaurant. Excellent food

The hotel is tidy and clean but the confusing part is that the brochure in the hotel says that the check out time is 12 noon while the reception rang us saying that the check out time is 10am. This causes inconvenience to guests

Lords is a nice place to stay as its location is convenient. We stayed for 2 weeks. They have an average breakfast, but they try to give you good service. Even called to ask if I was comfortable during my stay. They can improve their bathrooms and condition of their rooms for sure, but they try to accommodate.They also need to work on cleanliness.The food at the main restaurant is amazing, a must try!

Very helpful staff especially Divya,but most times don't work,

Very disappointed with the state of the rooms and the bathrooms. It is run down and terribly maintained. The rooms felt dirty and tye bathrooms disgusting. They really need to refurbish and maintain the property

Bathroom and beds needs a upgrade

Rooms were clean. Staff was unfriendly. Customers bring business. Having a smile on your face with friendly approach is the key to repeat customers. Hotels are travelers second homes and they come to relax in friendly if not homely atmospheres. Surat as city is bad but some cleanup in required near property.

Really disappointed in the hotel. When paying their stupid machine does dynamic currency transaction. This simply means you more when using a foreign card. I pointed out them and spoke to the manager they showed complete ignorance.

Not so good

The hotel needs to upgrade the beds and rooms need to be more clean.

Good location. There were no towels or napkins in our room when we checked in. House keeping was prompt in sending it on informing them. Rest all was good.

Very nice Hotel, Staff is very helpful, very reasonable price too.

It was close to where I was suppose to go every day . I asked for iron and ironing board for 5 days and never got it . Over all the hotel was good

Slow service on arrival by Concierge/lobby staff who would not collect baggage from vehicle until checkin was fully completed. Wi-Fi was not working and even after complaining nothing was done while we stayed there for 2nights. Breakfast was good with fresh food and live counter, though had to wait for a table to sit given the number of guests eating. Shower in 1 room seemed blocked. Ask for rear end rooms if you cannot bear the noise from the road that is pretty busy. Jay.

Very helpful and attentive staff. Quick check-in. (Though I had to change rooms due to smoking smell in first room) Delicious food in rooftop restaurant. I had early train to catch, so they packed a breakfast for me and took me to railway station free of charge. I always stay here when in Surat.

The hotel staff is very rude.They don't hsve a customer facing skills.