Overall Ratings & Reviews Sonesta Simply Suites Phoenix Scottsdale

Advertised in expedia a bench in handicapped shower. I wanted that as I just had foot surgery, clerk at hotel "oh we dont have that " I asked them why is it advertised? Told me to call hotel managers. Hotel dark & old.dogs barking on either side of room construction outside. Pool sits in parking lot. Must walk outside to use very unattractive. Tv lost cable at midnight. Response of front desk " I know nothing" gym had no bikes.but 1 threadmill that was so hugh, couldnt climb onto it. Very unhapp6.left 1 day early from my 5 nites there

good stay.

Room was fine. Kitchen quite complete. Couch for tv viewing wS a hideabed and not very comfortable for sitting.

Pay to park car was not necessary

Fine but old. Needs a remodel : the outside is nice the inside is not up to par cleanliness wise jussayin guys. Compared to similar hotels and prices. Stay at my place for example. Same price, 5x as clean

The property is exactly what I expected for the price range. It was clean, the hotel staff was very helpful, and all around the hotel was quiet. Would book again.

Was really nice!!! Always a great stay

When we checked in it was late, however our room was on the 3rd floor, we asked for a different room and we received a room on the 1st floor. A sleeper sofa reserved, no sleeper sofa, toilet seat broken, The secured dead bolt lock broken. We moved 2 rooms down where a sleeper sofa was, the sleeper sofa was so nasty, I was afraid to sit on it. It shouldn’t have even been in the room. I definitely wouldn’t have given the room to an out of town guest. I have stayed at a sonesta suite before. None of them was ever this bad. This place needs a lot of work based on the rooms we stayed in.

As soon as you open the door it smelled like fish! I left 1 day early, even the AC will turn off in Arizona when you need it on non stop… you have to put it on 68 to stay on… then it makes noise, the toilet paper roll had stains on top, I didn’t want drama so I didn’t complain because I wanted to just get it over with and leave eventually. Then what is this $100 deposit in person and $5 a day charge to use the parking? This is why I love California and would never live there. The pillows also suck, the tv and tv dresser was awkwardly positioned as well to the left and not in front of the bed, and again every time you leave and comeback the stinky smell of fish or tampons, no bar soap only locked into the wall shower gel I can tell these people are cheap and insecure, there was no sink tab either, the toilet you have to hold down 10 sec to flush thoroughly, the shower was ok but not strong enough, there’s no air freshener, this was expected possibly but waste of time and money

Staff were friendly and responsive. This hotel needs some renovation to scale it up a bit.

From the front desk

Hotel need a remodel carpet is really old and smells dusty

Great stay!

A great stay

Very good for the price

The place is very old and dated. Beds are ok. Mattress protector is less desirable. Husband is having surgery and we are not able to look elsewhere.

There were 4 adults in our family that stayed for 2 nights. The pillows and bed were very comfortable. The 2 separate bedrooms, living room with table and chairs, plus the kitchen were great! The pool is very small for the amount of rooms at this property and is not heated. You need to bring a sharp knife, as I bought a watermelon and had nothing with which to cut it. The office had none either. Ended up bringing the watermelon home, a 4 hour drive. Thank goodness we had a cooler with us, None of the 3 televisions had closed captioning. The office said they were going to update the tvs. When we arrived, the bathroom had a strong urine smell. I used matches, and the sulfur dissipated the odor. The pet policy is fantastic and our one young dog enjoyed going out often. Dog bags are provided. Overall, we had a very comfortable stay. When the televisions are updated, I would book another stay here.

Smell in room

The one thing I did like the lady was able to let us check-in early But to find out, that was because there was a lot of vacancies Lots of holes in the walls Bathtub was dirty TV was broken when we got there. People were out in front of the location and drinking. Homeless at the gas station that shared the Driveway to location. Mattress had a huge depression in the middle Would not recommend.

Nice place