The staff was superb. They were very attentive and spoke excellent English which was a plus. They steered us to the best restaurants. The problem is the hotel itself. It’s in bad need of a refurbishment. That aside, our stay was very good

Amazing hotel, beautiful

Next to plaza San Marcos

The location is the best thing: steps from Piazza San Marco, the heart of Venice. Great staff, very helpful.

Good Location, clean and affordable,

Everything was wonderful

Pillows were like a piece of wood. Breakfast was OK a bit mass produced

Avoid this unless there is absolutely no other good option available. There was no iron, bedsheets sofa was really bad and I was worried if there are bed bugs or hygienic. Hotel staff are rude. Hair dryer is a joke! Location only is perfect ! That’s the only good thing about this hotel.

We liked the proximity to everything.

Room was old but had most of what we needed. Had a small kitchen area with microwave, sink and refrigerator but there were no dishes or utensils or paper towels. Electric outlets were a little difficult since we had adapters and converters and they didn’t want to stay plugged in. The location was excellent and the staff was helpful. It was great for a short stay.

Good

Breakfast was included, but avoid American/English options (overcooked eggs, dry toast). Everything else was delicious.

This hotel was all about location and fabulous breakfast. If you are going to stay here, you have to keep in mind that you will be traveling into Venice via water and then uneven ground and bridges with your luggage. The hotel is a labrynth of corridors and steps ... also a challenge with luggage. The room was comfortable enough. There was a kitchen, but no plates, knives or forks ... nothing actually, not even a jug for hot water. The bathroom was fine.

Clean room. Excellent breakfast selection. Attentive staff.

Outstanding!!!!!

Me parece que lo del tour Sta de más es solo un enganche para que la gente compre cosas en murano y si no compras te devuelven a la isla pero no te dejan donde te recogieron

Mattress damaged, Room smell like long time no one's living in. Stove top no power. No pan or something to cook Window broken. Room service not good, no telephone. Can't call front desk No cups to drink Hot water. Just few little nylon cups

Excellent location for all the attraction and restaurants.

The hotel is very close to San Marco square with easy access to vaparetto, water taxi, and tour of the basilica and palace. The mattresses and bedding should be upgraded.

San Marco Palace was a very convenient place to stay. Mattresses and bedding should be updated however the room was clean and presentable.