Overall Ratings & Reviews Macdonald Crutherland House and Spa

The place is very good except the bedrooms are tired looking they need a good indepth clean also had to go for tea bag the biscuits was limited. The staff were lovely and very helpful but also didn't have a children menu lucky my grandchild eats anything, so she could have lunch. Overall we had a lovely time. Thanks

it was an overall disappointing experience. I had booked two rooms, and both had issues. One room had heating problems, making the room uncomfortable, and the other had a broken toilet flush, which made it difficult to use. The rooms were old, with outdated furniture and fixtures, which certainly didn’t justify the high price they charge. What made matters worse was the lack of friendly service. When I called reception to address the issues, no one picked up the phone, which only added to the frustration. To top it all off, all the hotel staff were unfriendly to us. The hotel felt overly hyped and simply didn’t live up to expectations. Overall, it was a regrettable stay,

Callum at the desk was fantastic. Breakfast was very good. The road leading to the hotel was full of forest trees, too scary for me but idle for people that love to he around forest.

Excellent stay. Clean, tidy & extremely helpful staff. Will stay again.

Should have done my research before booking and read the google reviews. The hotel grounds are stunning, however the overall decor of the hotel and room i stayed in needed a serious overhaul. Bed was comfy but room was just so dated. Staff service was friendly enough.

To new comers visiting Glasgow, should you wish to stay here take into account how are you getting into the city centre to visit all spots. By bus this hotel is 1hour and half away and by car about 30 minutes. My stay was okay. It was great the initial night and I was honestly not going to bring up any issues however, here’s a quick overview of what happened. Firstly, there was either a malfunction with the fire alarm or someone was an idiot in the rooms and set off the whole system. On our last night our windows were left open therefore a bird entered our room and basically shat everywhere. The hotel staff were kind to offer us a second room however, this room was much smaller and the quality was completely downgraded. No hot shower and when went downstairs to complain. We were offered 50% refund. Come next morning(today) we were given less than 50% of our refund as we were 7 minutes late. Nothing communicated just told the amount. The amount of inconvenience caused surely they would let us go for being 7 minutes late? Anyway, the place is great and the restaurant has a really good selection of food. We did like the wings and sweet potatoe fried so give that a go.

The staff are hard working and friendly.

Dinner was inedible, waiting staff a little like fawlty towers Room was freezing Faulty hairdryer singed my hair and i made reception aware of this she was extremely rude Will never stay again

Fantastic stay, got caught there during the storm and staff couldn’t have done anymore, made sure we were comfortable , happy, feed and watered, they were wonderful. Also keeping us updated on weather situations as they arose.

I stayed at the Macdonald Crutherland twice over two weeks and i was not impressed. The WiFi in the room was terrible and prevented me from being able to do some work in the room. The food at the bar was a disgrace!! I got a pizza for £14 which was possibly a £1 Iceland pizza!! Surely any chef worth their salt would refuse to put that out, they must be bought in and out in a freezer and served at a ridiculous price for what they are. The staff are all very nice and hardworking, but the hotel itself is very tired and I would imagine being run down and eventually sold for development. It’s certainly not a 4* hotel and I wouldn’t stay here again!

Lovely and comfortable stay. The pool was nice and warm, perfect for a short winter break.

After a long day travelling they closed the kitchen at 20:25 and no room service although the room menu stated 9:30 last order. I had find the local chippy in east Kilbride not great when the night had the lowest temperature of the year at -6oc eat before you arrive. Their lose I went out again the second night I travell a lot and spend £60 a night this two night stay zero with them £50 with local restaurants.....

Poor view from room over roof. Bed side light did not work. Beds were 2 singles pushed together. Leisure facilities good, sauna excellent and breakfast was very good-individually cooked. The staff member we had was very friendly. Despite being freezing outside room was warm.

We arrived at the lovely spa hotel for winter vacations and loved the site, location, access to amenities yet being slightly tucked away in peaceful surroundings. Staff is an absolute pleasure here, from reception to spa , leisure and pool facilites, to restaurant staff and even the cheerful chef who is a regular at the work out gym, everyone seemed so friendly , helpful and accomodating. With a tiny baby on board, the restaurant staff were excellent even when we got late for breakfast. Hotel is slightly dated in regards to carpeting etc but it retains its character and the lounge by the reception is a delight to enjoy a good book with a drink or coffee. Gym, Leisure centre and pool are a five star attraction here, large , great equipment and never too busy. Toilet seemed the only downside with equipment needing an upgrade. Shower leaked so had to be very carefully pointed so it wouldnt flood the floor, and the toilet water pressure was less than optimal too. But overall, one excellent stay and we thank everyone for making it so good for us.

Not great was disappointed that they initially. Said I could not have breakfast but it got sorted so I was happy

Christmas overnight with family . Christmas meal was a bit chaotic and was okay . Swimming pool and Spa lovely Amy gave me a lovely hot stone massage . Disappointed no food in evening . Praise to Sophie for getting a meal for grandson

The pool, gym and spa areas are ok... if the changing room rather dated... very dated. The rest of the hotel predates... everything... very, very tired hotel, just about keeping it together. Food was average at best and breakfast has some strange arrangements with most edible things charged additionally, no coffee machine and a possible cappuccino in about 15 mins for £4 does not sound the best start to the day. There's no drama, no enjoyment either, but the 10/10 reviews I had read before do not sound genuine.

The most outstanding element to my stay was helpfulness of the staff, Naeve, Sam, young man who helped me with luggage. Naeve was exceptional in accommodating two late check-out requests, co- ordinating billing, arranging baggage storage and baggage transport and generally checking up on how my trip was going. Sam was just lovely, she works in the restaurant and went out of her way to help all the guests with a friendly smile. The hotel needs some upgrades but I left feeling refreshed and relaxed. Would highly recommend based on these and other factors.

Good stay. Staff excellent. Basin in bathroom was cracked in two places really badly which we reported. Breakfast lovely. We had a small dog but could not find any dog bins on site

Brilliant reception staff