This was generally a lovely stay. The hotel is beautiful and in a great location with large formal English gardens. But there are certain things that could’ve been better. 1) The aircon wasn’t working in the room we were initially given. I understand this is quite a common problem. Staff were very accommodating and offered us a new room for the next day, but the first night we had to sleep with fans. The next room was better, but aircon still not great. I’d suggest for a 4 star hotel that they prioritise sorting this out. Otherwise they will get an increasing number of complaints. 2) There aren’t enough loungers around the pool. This is easy to resolve and will greatly improve the experience if they add more. Otherwise this is a lovely hotel with good facilities and helpful staff. I raise these points as they are helpful for other people and for management to resolve key things.

A fairly high class hotel with a lot of staff. Some slight signs of wear in the bathroom but it was large like the bedroom, with a comfy bed. AC was a little unreliable, switching off when it wanted or freezing the room at times. Worst experience was on the Sunday when one whole corridor of rooms had what must have been an explosion of raw sewage. The maintenance staff worked hard but the stench of raw sewage going to your own room or the lounge bar was overpowering. Same on Monday, although not quite as strong. Nothing said by staff, even when I mentioned it at check out.

Excellent experience

Rhinefield House is in the most beautiful setting. There is plenty of outdoor seating to enjoy the gorgeous surroundings and the outdoor pool is a wonderful bonus in warm weather. Right on the doorstep is the New Forest and is within easy travelling distance of the coast, with Lymington being a particularly lovely spot. We had excellent food with two restaurants to choose from. We had a perfect weekend.

Lovely hotel! My only complaint would be the air con wasn’t great but it was a lovely stay!

Beautiful enviroment. Airconditioned rooms and most areas. Most staff very helpful, but some rather one-dimentional and got flustered easily. Would come back as it is the best hotel in the area.

What's not to love? It's peaceful, it's quiet, it's beautiful, and it's tucked away in the middle of the New Forest away from all main roads and disturbances. We've been many times before, usually just to spend a few hours chilling in the bar or in the garden, and we'll continue to go back time and time again.

Overall great staff and great venue.

We had a really lovely stay.

A wonderful location and the property setting is breathtaking. The grounds are beautiful and an evening walk shouldn’t be missed. All the staff were helpful and made every effort to assist. Breakfast a little chaotic but again, staff were trying to help where they could. Our room was clean and comfortable and had all amenities we needed for a short stay. Public areas of the hotel were a little tired but those in the older part of the hotel were interesting and we could understand the wedding venue use. Our main gripe was about the poll. We had booked the hotel on the basis of the outdoor pool. We were disappointed as it is actually quite small (for the size of the hotel) and there were only three sun loungers that were immediately taken and kept by the same individuals all day. We felt pictures of the pool area provided led to incorrect assumptions about possible pool experience. No other areas were available for relaxing and sunbathing. There were wooden and rather uncomfortable tables and chairs on the patios that guests used, but these weren’t really suitable, especially as seat cushions were hard to find. Overall, a lovely venue, just in need of an uplift but not a place offering r&r round a pool.

Amazing stay - staff could not to enough for you - shame about Spa was the only disappointment

Outstanding! An exceptional hotel, wonderful facilities, great food and most importantly incredible staff. Nothing was too much trouble to get and provide to us. Beautiful grounds well maintained and very peaceful and relaxing. Will definitely stay again.

We ordered food and drinks outside..it took 20minutes for the drinks to arrive it took a further 10minutes for the food it came without utensils we asked for some bread it took a further 15 minutes to arrive we put it down to short staff !!

One of the most beautiful hotels I’ve ever visited. The gardens are stunning and the surrounding woodland feels truly magical, with horses and deer nearby. The heated pool is a lovely touch, though the hours are limited. Breakfast was excellent—fresh and filling. I’d recommend booking lunch and dinner in advance as it gets busy. Reception staff were warm and welcoming; overall service was good, though a little more polish would make it exceptional.

Fantastic breakfast

My partner and I had a wonderful three-night stay at Rhinefield House for his birthday. The staff were all excellent - a special mention to Deborah at breakfast and afternoon tea, whose warmth and personality really stood out - but everyone we encountered was lovely. They also made a thoughtful effort to acknowledge my partner’s birthday, which we hadn’t expected and really appreciated. We were lucky with the weather, which meant we could properly enjoy the beautiful grounds, especially sitting by the pond - a real highlight of the stay. A couple of minor points of feedback. On the first morning we were woken at around 5.30am by a fairly loud, continuous noise, like a motor running. This did continue intermittently throughout the stay, including late at night and early mornings, although not quite as loud after the first instance. It wasn’t disruptive enough for us to request a room move, but worth noting. Secondly, the outdoor pool is open from 9am to 4pm. As we were out during the day, it would have been nice if it stayed open later. We did have a look while passing and it looked like it could do with a bit of attention - there were leaves in the water and it didn’t feel particularly inviting. Appreciate it’s early in the season, but a bit of upkeep here would go a long way. I mention these as constructive feedback rather than criticism, as overall we had a really lovely first stay. Thank you to the team - we would definitely return.

This was one of the most enjoyable stays I’ve experienced in recent years. The area of Brockenhurst is stunning and I’m very glad Rhinefield House Hotel was my base to explore it. The grounds were gorgeous and the staff were extremely conscientious and made the atmosphere. The breakfast made the perfect start to the day and I’d definitely visit again.

Best hotel I’ve stayed in in the UK. Everything was perfect, the staff were so friendly and helpful, the hotel was spotless and attention to details were lovely even a bottle of fresh milk in the fridge for hot drinks, lovely touch. The food was outstanding quality. The bed was huge, the toiletries were plentiful and the housekeeping was perfect. Although the hotel was very posh and of high standard we didn’t find you had to dress up if you didn’t want to. The spa treatments were of high standard, my husband and I both h had massages with Alisia and I can say it was the best massage we have both ever had. Would definitely be returning. Our only disappointment was to find the spa pool, steam room and jacuzzi had closed last year. Thank you for such a superb stay just wish we could have stayed longer.

Great value and clean rooms

Staff, location