Experience was less than ideal. First night they put us in a room next to the HVAC system that was extremely loud during the night. They seemed to be aware with the issues in the unit and still put us in that room. When requested a change of rooms they did not accommodate until the following day. Further our laundry was lost but eventually found a few days later. Property and pool were lovely, however, hotel was not run well. Would not recommend under current management.

Exceptional amenities and staff! Would go back anytime!

The members of staff were quite helpful and the grounds were lovely.

Such a charming property and very easy to get around into central Avignon and surrounding areas. Staff was incredibly helpful and my overall stay was exactly what I was looking for. Beautiful pool and excellent restaurant on site and lots to do within walking distance in the village. Highly recommend!

Excellent location, lovely grounds and well appointed room

Excellent service. The staff were very professional and accommodating. The rooms were clean and spacious.

Had a French country feel with an immense history...

Beautiful property

The grounds we lovely, serene and quiet. Parking was secure and easy. Our only complaint was the front desk staff were not warm and friendly which sets the tone for the property and stay. The dining room staff was very friendly in contrast.

I don't usually leave written reviews but want to here. If there was a single thing wrong with this hotel we didh't encounter it. Staff went above and beyond. Personal service was exceptionally well delivered. The facilities not only were well conceived and maintained but significantly contributed to the serenity of place. Small touches everywhere. Truly an amazing experience. Kudos.

Excellent hôtel. Great breakfast

The location is good but only having an over priced “gastronomic” menu is ridiculous

The hotel was amazing! Great staff and service. Breakfast particularly good. Only missing a concierge.

A quieter village is a break from tourist crowds in Avignon. The property is a touch of old school Relais and Chateaux. Beautiful grounds for outdoor dining. Several other restaurants in Villeneuve-Les-Avignon village.

For the most part, the staff was not friendly nor welcoming. I booked two rooms at the end of April for a July 19th chicken, chicken, and neither were close to each other. The goal of this trip is to be close to our adult daughters and we were in two separate buildings. We were accommodated on the second night of our trip with two upgraded rooms closer to each other however, the door to our suite broke and we were not able to use that room for that second night. We do commend the one staff member who went out of his way to try and resolve the door issue that night, however it wasn’t possible. The next day, when we went to move our daughters into their new room the staff members on shift at that time questioned whether or not we should actually be able to move into the rooms, questioning our honesty about what had occurred the day before with their colleague overall, we had an OK stay, the pool is lovely and was welcomed on hot days however the menu options at the pool are ridiculous. Nine euros for a can of Coke is not realistic.

The property is beautiful! The services were excellent.

Such a beautiful hotel it’s truly magical. The staff were all very friendly

This was not a 5 star hotel and description of rooms and hotel is very misleading. We’ve stayed at Relais Chateau hotels in the past and they were very nice. This hotel desperately needs remodeling. We requested an updated room but none were available so it’s clear that they’ve renovated some and not others but don’t disclose that information. For over $500 per night this was a disappointing part of our trip.

One of our favorite places, serene and beautiful with excellent service and a Michelin star restaurant.

Everything was absolutely excellent! The staff was charming, the grounds beautiful and the food- over the top amazing!