My families flights were delayed and had to overnight in Toronto. I booked the room for them. They had nothing but amazing things to say about the hotel, the room and yhe service. But the best part of the visit and my experience as well was the great customer service given by the front desk employee named Pryanka. When I called and explained the situation, she upgraded the room to give my family a little extra space. Accommodated a late check out and made sure my family was aware of this when they arrived. She went above and beyond.