Terrible WiFi impossible to maintain a connection on my devices Holes in towels Bedroom itself good No possibilitiy to check in even though hotel empty and it was 2.15 Leisure club good

The spa centre was excellent. We enjoyed a few hours by the beautifull heated pool and jacuzzi. The room were spacious and nicely decorated with nice balcony and views. The breakfast was impeccable. Highly recommended!!

Very comfy mattress

Nice hotel, relax stay

Nice room friendly staff in resuraunt.

No one on reception place was empty has to shout to see if anyone there Lady came to reception and gave us our key. Lift was out of order had to walk up 4 flights of stairs I have mobility issues. Room very dated but very spacious. No biscuits very limited toiletries went to ask for more milk and towels had to shout again for staff asked for milk and extra towel as only one in bathroom and lady very pleasant. Food expensive so went to local pub no room service as far as I could see in book in bedroom. Got woke up at 6.30 am by fire alarm had to vacate building to be told at the bottom of stairs everything is fine. Went to breakfast at 8 to be told no buffet breakfast will be served as they only had a handful of guests which surprised me as it was Octoberfest at Newbury races that day. Breakfast was ok was just disappointed with the whole stay really. The staff are friendly but for a 4 star hotel you would expect to be dressed in smart clothes . We stayed in Bicester Golf and Spa hotel day before that was pushing a 4 star but was very nice. I would say the Regency was more a travelodge standard maybe and was very expensive the Bicester Hotel was about £30 cheaper and we had a large ground floor room and Spa really nice. The view from the room was very limited. I’m not sure why they put every resident on the 2nd floor with no lift when the whole hotel was empty.

Yes

Smelly / cold room initially. Had to argue to get moved to a room that didn't have the smell of sewage coming from the bathroom. Also the room didn't have working heating (a heater could be borrowed form reception). This is supposed to be a 4* hotel. When we asked to be move we were initially told we would have to pay for an upgrade. Eventually the duty manager agreed to move us. The new room was much better. The hotel has signs that it was once very nice but evening in our "executive" room the wall paper was hanging off the walls. The new room was much higher quality and had working heating and didn't smell which was nice. The food while very expensive was nice. The buffet breakfast was nice and included in the price. All in all a hotel past its prime that could be great again but not good enough right now.

Really disappointed that after travelling for 2 hours and telling our 2 year old she would be able to go swimming when we got there, we were informed children’s swimming stopped at 6:30 (the time we arrived) this isn’t clear on hotels.com and it’s not mentioned on any subsequent emails. The children’s swimming then doesn’t start until 09:30 which was the time we planned to leave. We then decided to change our trip around so she could have a little swim in the morning before we set off for Cornwall, only to find out the pool was out of service for the foreseeable. I chose this hotel only for the swimming pool. Could have stayed somewhere MUCH cheaper for the service we received.

I booked this place due to reviews and price. But it was full of bugs! I counted 36 moths 27 spiders and a handful of others I didn’t know what they were… that was the hallways… the lift also didn’t work… in my room it had a broken bath. And the cups and teaspoons were still filthy with sugar and tea marks in the cups, that’s the day after they have cleaned the room and supposedly changed them! Also plates and pots, cutlery etc were left outside rooms from Friday evening and still on floor or radiators in hallways on the Sunday!

We stayed for one night after a day at Longleat. The check in was smooth and they kindly put us on the ground floor as we have a baby and a lot to carry in. The reception staff were very pleasant and helpful. The room was very clean and decorated nicely. Plenty of room for the 3 of us! We had a nice patio where we could see our car easily. Dinner in the restaurant was great, and they were also very helpful accommodating our baby with food and water for him. At night, it was rather noisy though with people banging doors all through the night and also what sounded like a rave in the car park. The mattresses and pillows are a bit hard as well but i do have a bad back so these might suit other people. Overall, we had a lovely time at the hotel.

Lovely big room

The pool and gym were closed very disappointed as paid more for a hotel with a gym and pool. Lift not working. Everyone complained, but no aplogies. The hotel said the pool and gym were free to use so wouldn't offer a partial refund. Looks like it was a nice hotel 20 years ago, and now dated and not looked after.

The property was clean and as tidy as can be, the lift was out of order and wall paper peeling off the walls in the room, with that said, the room was spacious with everything you would need, the square toilet seat had been replaced with a round one (not very comfy and looked awful). There is definitely a lack of staff, this showed at meal times, service was slow and a slow turn around on plates etc. The food overall was nice, but a little overpriced, breakfast was fantastic with a great choice (let down by lack of turnaround of crockery, cutlery and food, we even had to set our table ourselves). Our main Gripe was we booked a Spa hotel, but the Spa was closed on the Saturday so we could not use the facilities, very disappointed.

Nice 20m pool. Lovely room.

Lovely welcoming. And allowed us to check in a bit early as we were soaked from the journey. Room was upgraded too. Spa was great and very relaxing. Evening meal and breakfast was excellent. Lovely place. Will definitely return

Good value for money. Yes the hotel is a little dated and could do with a bit of TLC but for the area and what you get we have no complaints.

I was warmly greeted and all locations and timings were pointed out to me.My room was had a king-size bed, a two seater settee and a good quality writing desk. The room was immaculately clean and the walls were softened by coordinated artwork. There were large opening doors to a Juliet balcony, and this made the room very comfortable indeed. One of the highlights of my visit was the spa. This was very spacious with a large swimming pool and a very clean and modern hot tub. Both the pool and the tub were maintained at a very comfortable temperature. Breakfast at the hotel was a relatively simple affair, but because the dining room was very well presented, it felt more upmarket. The staff were quite attentive and friendly. I requested a late check out by an hour, and this request was received warmly. This fact, however, wasn’t communicated to housekeeping and they did actually disturb me at 11:15. Several times I had dealings with a young gentleman of colour who was working in the restaurant at breakfast (sadly, I don’t know his name). He chatted to me quite animatedly and mentioned that he was working there for the summer whilst he was not in education. This young man was a great credit to the hotel and, if you have a recognition system for staff, I would very much like to nominate him for an award. Overall, this was the most enjoyable visit and the hotel certainly delivers within its grade.

Simple clean comfortable no frills stay. Towels a bit thin Not enough shower gel for 2 Only rubbish coffee & tea ( glad I brought my own teabags) But glad to have a kettle! Provided a fan which we needed Good hairdryer Clean & tidy just a little dated. Balcony had nice chairs but floor all rusty & flaking Perfect for a one night stay Huge room! Lift wasn’t working… but we were on 1st floor. Would have complained if a higher floor.

Room was very comfortable and spacious. The swimming pool and spa area were really good, all towels provided, jacuzzi, steam room and sauna all included. Restaurant and bar were good too. Lovely food. A great hotel.