Great Staff and decent breakfast in a lovely room

The dining room was breathtaking. The breakfast good and the staff. Our room required some refurbishment, especially the bathroom. It needed a deep clean around the shower and the floor tiles. There was no where to put our toilet bags and hang our towels. We had to put our cases on the floor as there was no suitcase rack. Only 6 coat hangers to share. And The bar was modern and a nice place to relax for a drink.

Hard to know where to start… - Unfriendly staff. Two receptionists kept chatting (not work-related) for 10-15min while we waited to check in. Then didn’t show any willingness to help us find an item we had forgotten (we returned to look for it hours after checking out). Forgetting is of course on us, but I’m not sure what it would’ve cost them to help. Only two examples of what the tone was throughout the stay. - Noisy. Room faced a busy street and had neither soundproofing nor double-glazed windows. Passers-by talking at normal tone of voice sounded like they were inside. - Dirty. Several stains and bugs, especially in the toilet. - Old. I know it’s a classic lodge, but everything was extremely outdated. Bed was also quite small, smaller than a normal double bed. The one positive is location. Terrific for those exploring Alnwick.

Very happy with the hotel. Staff helpful, room clean and walk in shower good. No lift but staff took suitcase up two floors to room. Plenty of free public parking if we couldn’t get into hotel car park. Seven minutes walk to Alnwick Gardens and Castle.

This was a pretty hotel in the heart of Alnwick. I could park my car in the back and walk through town. It was very close to Alnwick Castle, shops and various restaurants. The staff was friendly, breakfast was included and they had plenty of hot and cold options. Plus you sit in the beautiful dining room of the RMS Olympic, sister ship of the Titanic. They also had nice lounge options to sit and relax and a bar for drinks and more casual dining. The bed was comfortable, room was spacious, shower had great water pressure. I really enjoyed my stay here.

Nice hotel, very well situated for getting around Alnwick. Helpful friendly staff

Stayed 4 nights, bed and breakfast with the wife. The hotel is lovely with modern and traditional features, the dining room in particular is stunning The staff were all very happy, helpful and gard working. The breakfast was of a good quality every morning Free parking very close if you cant get i to the hotels car park (there are 2 free car parks you can stay in for 24 hrs, we flip flopped between the 2) Would stay again.

Only used the hotel for bed and breakfast. The room and bed were clean and comfortable. The dining room was impressive and had some history attached to it. The service was responsive at breakfast and kindness and understanding shown to a nervous 6 year old. The free public parking at the rear of the hotel worked well and the proximity to the town and castle and gardens.

The breakfast was excellent, plenty of choice & you just helped yourself. The dining room was large, open plan & well decorated. The room was a good size & clean, lots of extras such as tea/coffee,biscuits & toiletries for guest use. The staff were friendly & helpful. Unfortunately our room faced the road in front of the hotel & we didn't get a good night's sleep due to boy racers tearing back & forth up the road into the early hours. In addition to this there were groups of lads & lasses wandering up & down the main street shouting, swearing etc probably after they had been to the local pubs in the square - this went on until 2:00 to 2:30 AM. Loud noise & a good night's sleep don't mix, we stayed here last year & mentioned it to the staff who couldn't really do much about the noise outside the hotel as they were not other guests making the noise, so I did not bother to complain this time. We were only staying overnight as a stopover on our way home from a week in Scotland & it was a Saturday night so you expect some noise but it has put us off staying there again & it is only right that I give a fair assessment of our stay.

Rooms need desperately up dating in outside block Not very convenient to have to go outside building to your rooms Hotel it’s self is lovely and staff excellent

There was mould and terrible condensation trapped in between the windows - evidence provided to Expedia for this

The hotel needs some work to elevate it to beyond 3 star status. The windows need replacing as the road noise from the front rooms is very loud. The evening meal was very good and the staff were friendly and helpful. Breakfast was just ok, but get there early before the self service becomes scarce. The bathroom tiles and grouting need work and some of the baths have been patched up poorly.

Oh dear. Where to start? The whole edifice needs to be torn down & rebuilt. There are so many issues with this hotel, due to its great age, that the management have smoothed over for decades. Uneven flooring in the rooms, cracked hand basins in the bathrooms, poor quality beds, worn out linen, single glazing everywhere, condensation in the rooms. I understand that due to the age of the building a lift cannot be installed. Also there are notices all around the public areas advising guests that a gratuity will be added to your bill on checkout, but no mention of the %! When I asked the receptionist what the rate was she was unsure! Surety we should be entitled to know what we are to be charged? You can opt out of this payment, which I did as the could not tell me how much I would be expected to pay. For guests with mobility difficulties I would avoid this hotel. As I referenced, there is no lift but plenty of steps, to request a room on the ground floor involved a trek outside across an uneven gravel path to annex at the back of hotel. On the plus side, the staff do a great job with very little. The breakfast is wonderful. The bar could be better stocked with more variety.

Breakfast was excellent. No single malt whisky in the bar

Good enough for the price. I came to see the Olympic room, which is furnished with panelling, windows and other artifacts from Titanic's sister ship. Breakfast was excellent. The staff were very helpful arranging a taxi when Uber fell through.

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I find stairs very difficult and we were on the third floor. NOT much fun. as most of the other visitors were as old is not older than me I guess i was not the only one. They were unable to offer a change of room as they said they were full. However we never saw another soul on the corridor we were in and linen outside the door of two rooms remained there for the whole of our stay, we don't think we had any neighbours! It can't be easy in a listed building that cannot have lifts. the walk in showe was wonderful The staff looked after us very well and despite the large numbers of dinner guests the food was very good. great menu choice and hot. I needed ice for my Champagne picnic and they gave me lots without question. we would, without question, stay again.

Breakfast was excellent Rooms very clean and spacious I would recommend this hotel

Great location in centre of town. Lovely atmosphere and all staff very friendly and helpful. Bedrooms /bathrooms a little dated but spotlessly clean and bedding/towels of good quality. Would certainly stay again.

Alnwick is navigable on foot, and The White Swan was centrally located. Breakfast was cheerfully presented and the staff went out of their way to help me make a connection at the Almouth rail station two miles away.