Overall Ratings & Reviews Regina Experimental Biarritz

Lovely older building that has been updated and is very funky. Beautiful location however a little distance from city centre. Well appointed but not extravagant for the cost. Only issue we had was room had flies all over walls and was not checked prior to check in - issue was addressed once brought to staffs attention. Staff were very helpful and accommodating.

We were a bit disappointed in the staff at the hotel as a couple of requests were declined - early check-in and late check out (an hour). The hotel itself is fairly nice and the sea views were beautiful. The location of the hotel is outside the busy city core which can be difficult when looking for meals outside of the hotel.

We only stayed one night enroute home to the UK from The Algarve but we loved this hotel. Staff were incredibly friendly and helpful, the hotel is beautiful and well located for the beach and a short walk to the busy shopping area. We pre booked to park and were able to charge our car which was much appreciated. We ate in the Hôtel restaurant and the food and service were outstanding. We are already planning to return.

I cannot urge you enough to stay elsewhere. Go to the Sofitel down the street, or better yet, go to the Palace. This hotel is not up to standard. The staff is extremely young and does not know how to work or run an upscale hotel. It's a "shell" of a hotel. Pretty on the outside, but the service is repugnant.

Very good hotel, great friendly staff, very good gastronomic restaurant

Fantastic hotel. Great attention to detail, very comfortable, staff excellent, room lovely, very good meal at restaurant.

Our room did not have air conditioning, the unit was broken and they did not have another room to accommodate us.

We enjoyed our 4 night stay at the Regina, and especially loved our time in Biarritz. I wouldn’t consider this a 5 star hotel (especially after staying at the hotel du Palais down the street) but it was a nice boutique hotel with generally friendly staff. As far as areas for improvement- the pool was quite small and our room was very basic for a “premier” room. The hotel also did not acknowledge our recent engagement we were celebrating, which all the other hotels on our trip did with enthusiasm.

Very nice hotel but expensive with limited facilities for the price

Excellent stay

Beautiful. Nice rooms and quaint.

We went with an Ocean Deluxe room and many features of room are extremely impractical or badly designed. In fact many areas of the hotel just seem to be badly designed from eating in the atrium restaurant being uncomfortable, to the pool beds having the most manual lift and the cabanas completely blocking out sun for both users. The service was mostly fairly unwelcoming and doesn’t go above and beyond, this might be cultural but with it being a so called 5 star hotel it mostly should be better. Fairly apparent when we sat by the pool and 4.45 staff came over and told us “as a reminder the pool closes at 5pm for a private function.” This was not a reminder, it was the first we heard of it and we were there all afternoon, something like this on what was a good day in bad week for weather should have been over communicated. Finally, the prices within the hotel are a complete over priced and whilst this is same in all hotels the Regina seems to have gone even further especially given the food quality and options are poor. This is a 4 star hotel at best. Look forward to coming back to Biarritz but certainly not to this hotel

Absolutely fantastic location, beautiful hotel, fantastic staff.

The property is gorgeous. Whoever designed this hotel is a genius! Just beautiful. The staff is very friendly and efficient. The food and drink were delicious. We highly recommend staying here.

I booked a room overlooking the ocean and the room was nice. It would have been a nice experience if the customer service was not so terrible. It was to the point where I felt very uncomfortable. I am a widow and booked a trip with my two young daughters. I booked an upgraded room that stated it fit 3 people. When I checked in the people at the front desk wanted me to pay extra money for one of my daughters even though I showed them that the room stated it would accommodate 3 people (which I booked and paid extra for to accommodate our family of 3). They were very dismissive and rude. The next morning I asked if I could check out an half hour late and they would not give me any extra time despite it being a Tues and the hotel being obviously empty. Also the food was extremely overpriced for what it was. Not great or every that good. I had stayed across the street at a 4 star hotel for a couple nights prior and the stay and customer service there was incredible. Unfortunately the “customer service” at this hotel was so bad that I felt very uncomfortable staying there and regret the booking.

The staff who met us by our car, after easily entering the lot to park, was professional and informative and even joyful. The front desk arranged our dining. The restaurant and bar were lovely. We won’t bother considering other accommodations in Biarritz in the future!

Service at Regina Experimental was excellent - the staff are extremely friendly and genuinely happy to help with any thing!

The staff are out of this world at the Regina. Truly above and beyond. We ended up dropped off on a bus stop outside of town with no directions at taxi and site. They sent a car for us without question and we’re completely helpful warm and knowledgeable for our entire stay. I had the Regina 22 years ago and never forgotten it. My family and I have fond memories of it from 2002 and could not wait to get back there. It’s now been renovated in a very cool style with flickers of the grand Budapest. hotel and still very unique, and one of a kind. you did not disappoint. I won’t wait so long to come back the next time. And a grand merci à toutes et tous.! c’était vraiment magnifique

Very stylish hotel with very comfortable beds.

Beautiful art deco building with sympathetic, classy renovation. Incredible sea views, a little out of the main town with killer hill on return which didn't detract from our enjoyment.