Overall Ratings & Reviews Hôtel Mercure Lyon Centre Beaux-Arts

Lovely property near lots of boulangeries and restaurants. Loved the nespresso in the room for first coffee in the morning. Very walkable. My room facing the courtyard was less noisy than my parents’ which was facing the street.

I loved the little balcony like windows and the staff was very nice.

Hotel was nice and close to restaurants and shops. Room was comfortable but very small for two adults.

Location

Perfect location. Friendly and helpful staff. Great breakfasts.

Great hotel in beautiful section of the city. Staff was friendly and accommodating!

The Mercure Lyon Centre Beaux Arts hotel is conveniently located between 2 major metro stations with plenty of shopping and restaurant options at all price points. The hotel is clean and the staff is cheerful and helpful. I had a few issues with this property. The day before I left for Lyon, the hotel contacted me to advise that my room had been involuntarily downgraded to a standard room without my permission despite having prepaid for a premium room which is 100 sq ft larger with more perks. Upon arrival, the front desk confirmed my downgrade and assured me that to compensate for the inconvenience of the downgrade, that my room would have a Nespresso coffee machine robes, slippers, as well as a stocked mini bar provided during our stay. I was also assured that a refund of the difference in the price of the downgrade would be given to Expedia for them to issue back to me. It has been just over a week and I haven't received nor heard from Expedia refunding the price difference as advised by the hotel. Also upon entering our room, no robes/slippers were there, only 2 small bottles of water in the mini bar and powdered instant coffee with a kettle to warm the water were in our room. We mentioned this to the front desk staff and everything was in our room the next day. They apologized and confirmed the refund of charges for the downgrading of the room. Again, it's been over a week and no advice on the progress of our refund has been received from the hotel nor from Expedia.

Clean, conveniently located, nicely appointed, staffed with very friendly folks. The small reception area doubles as the bar and on-site dining (including room service) is limited.

Nice staff quaint updated quiet and confortable. Prime location.

Everything about this hotel was phenomenal!

Great Staff and nice hotel

A lovely hotel with lovely staff. So close to everything, we walked everywhere. I'd recommend

This property is very dated. AC/heat was not working. Shower had little pressure. The only thing going for this hotel is the location

Very easy to access if using public transport from the airport.

Good hotel in the middle of Lyon. Very accessible for the city centre

Good spot in center of Lyon. Small rooms.

Great location Small, boutique hotel

Perfect area for walk around in central the city. Not too busy area and quiet at night.

Nice hotel. Good location. Staff friendly and helpful. Deluxe rooms pretty roomy by French standards.

This hotel was clean and quiet but not quite as grand as we had expected and had a slightly tired feel to it. Breakfast was okay but could have had a better selection. The main advantage was the location, being well placed in the city centre. The staff were charming and very friendly and helpful.