Microtel Inn & Suites by Wyndham Florence

Explore Microtel Inn & Suites by Wyndham Florence
6,6
Pleasant
From 1.000 reviews
Cleanliness

6,4

Room Comfort

6,8

Service and Facilites

7,0

Traveler Reviews Microtel Inn & Suites by Wyndham Florence

Number of reviews per page
20
40
Top reviews
Christine
icon-Leisure with Pet
Leisure with Pet
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room was clean and comfortable. The breakfast was okay but had few options. Only 1 kind of mini muffins and limited cereal. My biggest issue is that they charged me for the room 2 times after I paid through Expedia. When I tried to explain to the manager, he blew me off, insisting he had refunded my money BUT he had only refunded 1 of the 2 $54.60 charges. The charges happened when the person at the desk charged the pet fee of $25, at check in. So instead of refunding me $109.20, he refunded me only $54.60! If he had just let me show him on my phone and listened to me, I wouldn’t be overcharged and furious!
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Amanda
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We chose this hotel for the free breakfast and were so excited for the waffles! Breakfast was not as advertised. No waffles, no fruit, no oatmeal or grits. Two cereals, a couple of muffins and some bread is all that was available. Next time we’ll stay somewhere else - waste of a stay.
Thomas
icon-Business
Business
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Not very polite. Dirty
Thomas
icon-Business
Business
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Not very friendly staff. Place was dirty.
Verified traveler
8,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Decent place for 1 night stay. Close to highway and racetrack. Comfortable bed. Bathroom could use updating. Very friendly and professional staff. Thank you.
Cody
icon-Business and Leisure with Children
Business and Leisure with Children
2,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Tub felt like it was about to fall through bathrooms was nasty most outlets didn’t work in room ac wasn’t cold sheets was stained
Verified traveler
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

They shouldnt call breakfast breakfast. Its more like juice and mini muffins. Everything else was fine
David
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Place was dirty and need a big upgrade, I paid for a pet fee online and then was told I needed to pay when I checked in because it didn’t go through, ended up getting double charged on my credit card. Staff is unfriendly and doesn’t seem like they want to be there. The clientele is sketchy as well.
emily
icon-Leisure Family
Leisure Family
4,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Bed had marker stain and manager at the front desk came up to our room to “make sure” we were lying. He refused to give us clean sheets because he said “it’s just a marker stain”. Area around hotel not safe and felt unsafe overall throughout the night. Breakfast was not the best as there was limited options
ali
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

goood
matthew
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was decent. I dont like the carpet because over the years, it accumulates odor. The room was clean but I felt like it was humid/moldy but its good for the night and price.
Brownell
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The bed was uncomfortable. The hallways and common area was hot and unclean. No employee that I encountered was friendly.
Daniel
icon-Leisure Family
Leisure Family
2,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Please don’t book this location. There were stained sheets on the bed and the furniture is all stained. I stayed at other locations that have full breakfast buffet options. This hotel served toast and Costco muffins. This location is just dirty. It may be convenient for location purposes but it’s not worth wasting a penny.
Verified traveler
icon-Friends and Family
Friends and Family
2,0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

A quick stop for a one night stay was not worth the money spent at this location. While its location is convenient to the highway, gas, and a few food locations the facility itself fell far below the standard a Wyndham facility should hold itself to. The rooms was muggy and the floors wet when we arrived only to find the window had been left open. It smelt heavily of strong cleaning products but the room itself didn’t appear very well maintained or cleaned. The floors- where carpet could be found was disgusting. If you need to plug something in do so before you get to your room because the plugs would fall out immediately upon use. The clock wasn’t plugged in but don’t worry they have a reminder on the door how much you’ll be charged per item if anything was missing. This place was not worth the money spent, a stay in the car would have been preferred.
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Nicole
icon-Friends and Family
Friends and Family
2,0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

From the outside, the hotel looks adorable. When walking in, you’re immediately transported to another hotel. The lobby looks worn down and the smell of cleaning solution seems to just be to cover up the smell of disrepair. Walking through the hotel to our room, there didn’t seem to be a spot that didn’t have a scratch, stain, or some sort of damage. The carpet looked like the only thing it’s ever been cleaned with is a vacuum that is also in disrepair. The room was no better. The chairs were so stained I wouldn’t even sit on them if it was covered with a towel. The room was subject to the landlord special with paint covering outlets, wall repairs done by someone who had clearly never used spackle previously, and just overall dirty looking. Lights didn’t work, outlets didn’t hold plugs, WiFi wouldn’t connect, even the alarm clock looked like it had been through war. Tiles were coming apart, mildew in the shower - I could go on but I think you can understand. I didn’t book with Microtel for high standards or full amenities especially when we just needed a place to sleep for one night but there is a certain level of quality that should come along with booking at a Wyndham property. I wouldn’t recommend this place to my worst enemy.
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Yolaina
icon-Leisure Family
Leisure Family
4,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Inside and outside painting needed. Rugs in halls dirty. Vending machine soda broken. Needs maintenance in gral.
William
icon-with Partner
with Partner
4,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Hotel was very worn out well past the time for a remodel. It was for one night but still the worst hotel I been in to in the last 5 years. It was what I imagine a motel 6 is like. It is August in the south it’s humid I know but the whole room felt damp. Hall way smelled bad room was better but still not good. I will be glad to never stay in a Microtel ever again
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Jeff
icon-Leisure with Children
Leisure with Children
6,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Good for an 8-hour stop, but your kids will be disappointed with the breakfast! -- The beds & linens were very nice and the mattresses were thick & comfortable. The rooms looked good on the surface, but the carpets, walls, and bathrooms could all use a deep cleaning. There were chips on the walls and some other things needed maintenance. The breakfast is very limited & runs from 6 a.m. to 9 a.m. every day - but on our trip, they closed it at 8:55 a.m. -- on a Sunday! The front desk staff were nice and helpful, at least. Overall, I'd stay here again for the price and the beds, but not take a family here, even for a road-trip stop hotel.
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Katrina
icon-Business
Business
2,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

There staff was absolutely the rudest most disgusting ever. The evening clerk went to the restroom with the door wide open...just standing there urinating.....the 1st room they gave me had horrendous black mold.....the 2nd room they gave me was occupied when i keyed in at 1am !! The last room was a king and they made me move out 1st thing in the morning but had no other queens which i had already paid for....refused to let me stay and refused to refund my money for the night. They literally stole my money. Ive never felt so degrated by men in my life. The way they talked down to me... treated me.... urinated in front of me.... just an awful traumatice experience...and still no refund.
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Stuart
icon-Leisure Family
Leisure Family
4,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room was very musty due to AC being turned off during humid season. Dirty floors in room. Rude staff.
Number of reviews per page
20
40