Excellent service

Good

Room as requested. Staff very helpful and professional. Always enjoy my stay.

Nice clean

Lovely hotel

Staff very friendly

Check in was poor and the manager called me out to confirm it was from 2pm. Although stated at 1pm reception confirmed come back at 2pm. Credit of €45 euros for food and beverages didn’t exist as had final bill on check out. Hotel Amazing location and clean. Staff are friendly.

The good: - Extremely friendly staff - Very clean rooms - Lots of sockets in the rooms - Rooms large enough for 2 adults and 2 children (though tight with 4 people ) - Location was great, next to the taxi stand and the main road. The Bad - Lack of hygiene in the restaurant: I saw cockroaches on the floor, and they used the same tongs for raw meat and the cooked meat. Plates were not always clean. - The breakfast was chaotic. It was extremely hard to get utensils, cups run out for coffee, glasses run out for water/juice - The pool was overcrowded; it was impossible to get a lounger, since most were reserved and the lifeguards did nothing to empty them - 60% of the machines in the gym were broken - Pool tables were broken - The restaurant food was repetitive ; mostly OK but you get what you pay for - This was not a 4 star hotel; a reasonable 3 star certainly

Check-in was smooth , but rooms were very small. We were given 2 joint single beds , and not a double bed - not ideal for couples . Food choices were limited in the full board . Not good tasting food. Food service was slow. Have to wait long before you can find glasses for juice and coffee at breakfast. No cutlery provided at dinner once , despite being asked for a few times . The coffee machine ran out of milk and was never topped up during the breakfast session. Over all , poor service .

Excellent! From the moment we arrived, staff were friendly & helpful! Room was clean and spacious. Plenty of beds around the pool area. Food was good with plenty of options. Good location close to beach and restaurants, would definitely return!

Hotel for families

Spacious and comfortable, very clean

The property was overall lovely, with all amenities as required for a short stay in a hotel. We struggled on many occasions to find a sunbed. Prices for food and drinks are not as cheap as we expected with many surrounding bars and food places serving the same drinks and food for cheaper. Definitely great to go out. Breakfast was appalling, coffee and juice was super though!

We have just returned home from a 2 week stay during school summer holidays. Lovely hotel with a few things they could focus on. We would say a great 3 star or a low 4 star. Rooms The rooms are great. We got an Alexandre club room but I’m not sure they change size so plenty big enough for a family of 4. The sofa beds are very generous. Cleaned daily to a great standard. 2 days we were only given 3 bath towels for 4 of us, but this may have just been an oversight. Food I read lots of negatives about the food, 4 adults, 2 children and we all feel the food was lovely, always so much variety of freshly cooked (in front of you) meat, always got the chips/pasta/pizza/salad/bread options too. They seem to have a different theme each night too. We often get to the restaurant at opening, we went once later and they did seem to be struggling to replenish the dishes as they were empty during both lunch and dinner. Some very large queues which I feel the hotel could rethink their layout to avoid - putting one dish behind another just slows it down! Pools The pools are great sizes, one is no balls which is nice, the other is more of a play pool. Plus the baby pool. The lifeguard even provides swim nappies should you need them (baby pool closed twice and big pool closed once since we’ve been here due to poo apparently) no inflatables allowed apart from rubber rings but this actually keeps the pool from being over crowded. Activities They did 1 or 2 activity games for the kids

Staff, prices and location!

It was a lovely hotel would like to come here again

This is a hotel more suited for families- the pool area is ok at best. Breakfast ok - has no outside dining area - mega noisy in restaurant.

Very central good stay

Top hotel in the centre of Las Americas

Not a bad hotel but much better ones in the area.