Overall Ratings & Reviews Krystal Ixtapa All Inclusive

Food

Really nice place to stay.

The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends.

We were pleased with the resort disappointed in the food it was always cold ..

This property is getting old and needs some upgrades bathroom and room condition!

Old property in need of renovation I hated the staff that was in the lobby trying to get you to buy an activity package from them. Constant harassment Check in was incredibly painful! Very slow staff and complicated process Was on vacation and pool closes at 8! Extremely early especially since you can’t use it during the day because its out in the sun with no shaded areas My room on the 9th floor had poor water pressure and the air conditioning was not working… they never offered a solution to this problem and I had to request twice for them to send a fan Elevators are a pain! Only carries 3 people at a time or it will say it’s over weight and will not move

The staff is great and very friendly.

Great room with lovely views. Comfortable! Great pool area!

The pool is outstanding! The beach is beautiful with a very long stretch for early morning and sunset walks. The staff is kind, accommodating, professional and friendly. The hotel is very clean which is important to me. The breakfast were very good. The waiters (including at the pool) were very attentive. I met many people that have been coming to this resort for 10+ years. Many of them stay longer than a month! I felt extremely safe.

What I don’t like is how slippery the pool deck is I almost fell multiple times. I wish there was some way of fixing that. I am scared to death to walk on it when it’s wet.

…

On the weekend the resort opens up to day users pool gets loaded up with lots of kids and chairs get very crowded The buffet caters to the 80 percent local guests Staff was wonderful Not much English spoken but they try hard

Great location. Places a little tired and worn down. Beds are OK. Only a sheet no coverlet. Ants in the room, but they do spray when you ask. If you don’t really care about the room, then great value. If you want a little nicer Room, not the place for you. Food very average to below. Great weight staff and kind people at checking in.

Staff was so attentive and helpful (despite our lack of local language skills). Our room was clean and comfortable. The view from our room was incredible! The manager was accommodating when we asked for a late check out due to a late flight on our check out day. All in all, should we visit Ixtapa again, we would like to stay here!!!

Great place to stay

Fun and engaging

We have been going there for years, hotel staff are excellent.

Other then the restaurants you have to reserve dinner for the food isn’t good nor the drinks

It was an unforgettable experience but for the wrong reasons. They cancelled our booking one week prior to our stay and then offered only two days, which we took at a premium because we traveled with a big group. The facilities are old with poor maintenance. The bathrooms are leaking, power outlets not working, the TV doesn’t work properly and the rooms are very dirty. The food options are really bad. The staff isn’t quite friendly with rare exceptions. We had a room at the 11th floor and it always took a really long time to get a chance to ride on the elevator.

I buy room for too bed the gay change only for one bed is no good service