Nice and well maintained, little be old, but good property, location if you have car to move is ideal, staff is professional and helpful. Breakfast is absolutely perfect. Restaurant has small menu list, but, all the plates is tasty and big enough. Don't thinking, booking without stress or worries. P,S Some towels need replace.....

We stayed for one night. The hotel room was filthy and clearly not properly cleaned. There were food leftovers on the floor, and there was mucus smeared on the wall next to the bed. At 8:00 in the morning, someone tried to enter our room, and we had to scare them away by shouting. Between 9:00 and 10:00 in the morning, the housekeeping staff came to our room; we had to send them away twice, which is absurd at such an early hour. This is completely unacceptable.

Our stay at Mercure was, unfortunately, one of the worst hotel experiences I have ever had, from the moment we arrived until check-out. The hotel is extremely user-unfriendly. Right at the entrance, guests with heavy luggage are forced to climb 2–3 steps. Inside, the elevators was out of order, and after using when it is working, we still had to struggle with two heavy doors and very long corridors to reach our room. The so-called “welcome drink” was nothing more than a coffee from the breakfast room machine — easily the worst coffee I’ve ever had. Another serious issue was the lack of reliable and accurate information from the reception staff. My husband, son and I were attending Gamescom, while my parents (who speak neither English nor German and had no internet access) needed to travel to Cologne Hauptbahnhof. I had researched beforehand and knew there was a direct train from the nearby station Norf. However, when I asked two different receptionists, both told me this was not possible and instead recommended a bus with a transfer — which would have been impossible for my parents to manage. This created unnecessary stress for all of us. In the end, I trusted my own research and indeed, my parents were able to reach Cologne directly by train. When I asked the next day why the staff did not know this basic information, the answer was simply: “I am not from this area.” This is completely unacceptable for a hotel of the All Accor group. Cleanliness was another major disappointment. The towels were stained with substances I do not even want to imagine, the bathroom was full of hair, and there were spider webs on the walls. I also noticed that the cleaning staff appeared to be a man — I am not sure if there are women housekerpers if this hotel but perhaps involving more experienced housekeeping staff would improve this situation. I have photos that show how dirty the hotel was. Overall, the hotel falls far below the standards one expects from All Accor Group. And as a silver member, this experience has shaken my trust in the program. What should have been a joyful family trip turned into a very unpleasant and stressful experience. I cannot recommend this hotel under any circumstances!

Excellent Hotel Excellent breakfast..clean room..stayed there to go to Christmas Market in dusseldorf. And was great stay.only negative thing that restaurant closed too early..but friendly staff.

good breakfast. Okay location. Good reception and restaurant staff. Housekeeping needs improvement. Weak internet connection and some rooms does not have wifi.