The staff were just perfect. Very courteous, happy to help and attentive. The room was very clean and well prepared.

Yes good room and friendly staff

Very friendly staff. Warm welcome cookies on arrival. Good tea and coffee facilities in the room, including biscuits and cans of water. Very good breakfast and very pleased with a separate table with gluten free options.

Great location

Corporate sterile soulless environment Had to wait 25 minutes for two poached eggs Cumberland sausages and bacon tasteless Impossible to alter bedroom temperature Lack of card to invite housekeeping to make up my room. Only two cards to do not disturb and for breakfast room service Reception staff greeting like robotic metronomes with insincere smiles The eyes disconnected from the mouths Bar area wholly uninviting which explains the absence of any guests having a drink What I shall recall most is the Housekeeping staff just lovely and engaging

Breakfast was amazing - and the gentleman who was running breakfast is an amazing person, so cheerful & efficient at that time on a Sunday morning.

Located right in the heart of Bath and only a short walk to hot spots.

Parking was an additional charge. Window didnt seem to close properly, and let in a draught. Air con kept the room at a steady 30+oC, regardless of the setting, and some of the light fittings either didnt work or were flickering continuously. Otherwise, hotel was in a good central location, and overall stay was enjoyable

Great location.

Room ok. Was moved to a new room because heating wasn’t working. (Reception asked me to go collect new key but I insisted they bring the key to me and help me move my bags). Broken soap dispenser in shower. stained toilet bowl.

Great room, clean and ready for our stay

We had a wonderful stay at Double Tree!

Very bad service, impossible to call reception, never answer the phone call . Room very very small

This is a really good hotel: clean room, comfortable bed, friendly staff, and good breakfast.

Lovely hotel. Everything great - staff and breakfast excellent . Lovely room let down by the poor level of lighting . We were given extra lamps which helped a bit

Couldn’t fault the stay. Staff were very helpful above and beyond. Very friendly atmosphere in breakfast. Great stay I’ll be back

Easy to find and lovely staff.

No hairdryer in room asked twice at reception still didnt get one. Huge air con unit in room hardly any space for clothes

no bed made up ,staff brought some bedding then told us to make it ourselves. were charged for breakfast even though breakfast was included not enough cups and towels for number of guests

It was our daughter’s wedding and I’d booked 2 superior rooms. One was rather small so very different and a little disappointed in that. Also we’d been to the hotel and asked for 2 rooms together so we could all enjoy getting ready together and they forgot so that was disappointing too. However the duty manger got us on the same floor and only a few rooms apart. So thanks for that. Also the Bride was given a glass of Prosecco with her breakfast which was a lovely thought.