Overall Ratings & Reviews Holiday Inn Express & Suites PIGEON FORGE/NEAR DOLLYWOOD by IHG, an IHG Hotel

Clean, conveniently located, friendly staff, nice price

Horrible stay. Needs complete updating. My bed had a sinking hole in it. Maintenance said we can turn the bed around for you. I said then my son would be sleeping in the whole. Just trash. We waited several times for items when it came to Breakfast. Tables were uneven. Clean pool though.

I stayed at this hotel because of its proximity to Dollywood. The breakfast was delicious, the pool was refreshing, and the hot tub felt good after walking around the theme park. Highly recommend this hotel.

The bed was comfortable and the room was clean. It’s in a convenient location to the attractions and dinning.

Hotel was very clean and bright, appeared to be freshly renovated. Check in and checkout was fast and efficient. I would recommend the check in going full digital but that was the only improvement in efficiency that I notice during my one night stay.

I did not get the room I had reserved took the discount for a regular room but it was still disappointing. These are great hotel chains but this location did not impress me, maybe the hot breakfast did. The website I used to reserve the room is false? It states you will be charged when you arrive at the property but that wasnt the case this hotel tried to charge my card 12 hours before hand, it was a shame it was declined or "red flagged" as a possible fraudulent charge I mean I used the card no problem in my state but when it tried to pay 5 states away I guess they didnt buy that to well. I have to wonder if I allowed my card to be charged before hand would I got the room I reserved? I just didnt feel as relaxed as I do when at Holiday Express and I used them evertime we go out of area.

Good service. Juices at breakfast was too sweet

Great cinnamon rolls. Nice bed.

Great staff. Restroom needed a place for washcloth, soap and shampoo.

Had a good visit.

Wasn’t happy about the room above us the person got in hot tub about 10:15 pm and it ran for about 45 minutes, then next nite about the same time ran for 30 minutes, then the next morning they were in it at 6:00. The evening times we were awake but Saturday morning was awakened by the noise, they are very noisy

It was within a good distance of a lot of places we were going ti

We were early so asked and recieved a call when our room was ready.

The staff was phenomenal. They were very accommodating and kind.

Clean, comfy, close to The Island & super nice staff!

Over all was ok. Ac wasn’t strong enough to cool room. Ended up having to buy fan to be comfortable

Loved the free breakfast and the room was nice

They people there was really nice

The overall stay was good. However, the Jacuzzi tub kept spitting out black flakes from the jets. We didn’t use the tub. The desk person did adjust our room bill due to this.

the area location and shopping areas